Resolve vs ServiceNow

With ServiceNow, customers face an expensive, complex, bolt-on platform weighted down by legacy ITSM. See why Resolve is the faster, smarter, Zero Ticket™ IT alternative.

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Trade Legacy for Zero Ticket™

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ServiceNow
(Now Assist)

Automation Vision

Built on a Zero Ticket IT model. AI-driven workflows intercept, remediate, and prevent incidents before they become tickets. Eliminating backlog at the source.

Still operates on a legacy ticket-first model that reacts after problems occur, adding unnecessary friction.

AI Capabilities

Multiple self-healing AI agents execute real automation; password resets, VPN fixes, access requests without any human intervention.

Generative AI is surface level. Offers suggestions, not solutions. Most requests still require agent handoff or manual resolution.

Time to Value

Out-of-the-box value with prebuilt workflows. Includes automation for the top 5 ticket types; deflecting up to 50% of volume in 6 months.

Customization required to get started. Value depends on building custom flows and integrations; slowing time to impact.

Cost & Scalability

Fixed pricing with no penalties for scaling. No per-user, per-ticket, or AI metering fees.

Costs pile up with fulfiller, approval, and user licenses, modules, orchestration tokens, and GenAI usage fees.

Escalation Support

Technician Assist with built-in intelligence. When escalation is needed, RITA delivers diagnostics, next steps, and one-click fixes.

Manual escalations, no assist. Agents get little context or guidance; leading to slower MTTR and inconsistent outcomes.

Automation Model

Resolve is built on a Zero Ticket IT model. AI-driven workflows intercept, remediate, and prevent incidents before they become tickets. Eliminating backlog at the source.

Now Assist still operates on a legacy ticket-first model that reacts after problems occur, adding unnecessary friction.

AI Capabilities

Resolve's multiple self-healing AI agents execute real automation; password resets, VPN fixes, access requests without any human intervention.

Generative AI is surface level. Now Assist offers suggestions, not solutions. Most requests still require agent handoff or manual resolution.

Time to Value

RITA delivers out-of-the-box value with prebuilt workflows. Includes automation for the top 5 ticket types; deflecting up to 50% of volume in 6 months.

Customization required to get Now Assist started. Value depends on building custom flows and integrations; slowing time to impact.

Cost & Scalability

Resolve has fixed pricing with no penalties for scaling. No per-user, per-ticket, or AI metering fees.

ServiceNow's costs pile up with fulfiller, approval, and user licenses, modules, orchestration tokens, and GenAI usage fees.

Escalation Support

Resolve delivers technician assist with built-in intelligence. When escalation is needed, RITA delivers diagnostics, next steps, and one-click fixes.

ServiceNow delivers manual escalations, no assist. Agents get little context or guidance; leading to slower MTTR and inconsistent outcomes.

customer stories

Where the World's Best Run Without Tickets

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

Read More Stories

The Unified AI Platform
for Modern Enterprises

Instant Resolution

Resolve deflects and resolves IT issues before they become tickets, bypassing the manual queues and delays that ServiceNow enforces.

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Frictionless Build

Build enterprise-grade workflows from plain-language prompts. No scripting, no dev backlogs, no slow-motion delivery like ServiceNow.

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Fixed Pricing

Cut ITSM spend by up to 40% with no user-based fees or token charges. Unlike ServiceNow’s bloated, consumption-based cost model.

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Strategic Focus

Automate 80% of repetitive service desk tasks and shift focus to transformation; while ServiceNow keeps ops buried in ticket sludge.

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Instant Resolution

Resolve deflects and resolves IT issues before they become tickets, bypassing the manual queues and delays that ServiceNow enforces.

Learn More

Frictionless Build

Build enterprise-grade workflows from plain-language prompts. No scripting, no dev backlogs, no slow-motion delivery like ServiceNow.

Learn More

Fixed Pricing

Cut ITSM spend by up to 40% with no user-based fees or token charges. Unlike ServiceNow’s bloated, consumption-based cost model.

Learn More

Strategic Focus

Automate 80% of repetitive service desk tasks and shift focus to transformation; while ServiceNow keeps ops buried in ticket sludge.

Learn More
recognition

Resolve Named Only Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

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Begin Your Journey Towards Zero Ticket™ IT

Accelerate transformation with automation and orchestration that eliminates noise, reduces resolution times over 70%, and empowers IT to operate as a proactive, high-impact force aligned to business outcomes—not buried in tickets.

TESTIMONIALS
“Resolve has become our go-to Swiss Army knife. It really helps deliver a 360 view of our customer.”
Andre Foster
Vice President of Enterprise IT, Cable & Wireless
“With Resolve, we’ve realized annual savings of $1.25M—about $3,000 per day.”
Representative, Virgin Media
“Automation is addictive. Once you have successfully automated one process, you start to look for other opportunities. Freeing up our time allows us to think outside the box and grow the business without adding staff.”
Bob Bruce
Senior Product Manager, Syniverse
“Resolve is a big part of the effort to consolidate our call centers into one single location which will service the entire region. From that perspective, Resolve is key to the success of our consolidation initiative.”
Andre Foster
Vice President of Enterprise IT, Cable & Wireless
“Now, [with Resolve], we’re able to do more follow-ups and troubleshoot issues that come up. This leads to greater efficiency and the opportunity to create additional automations.”
Bob Bruce
Senior Product Manager, Syniverse
“With Resolve, we’re now able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”
Greg Hadlock
Vice President of the Network Control Center, Zayo
"We work in a competitive industry. We need to provide this service quickly to meet our customers' expectations and to maintain our margins."
Bob Bruce
Senior Product Manager, Syniverse
"Resolve is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our six divisions, ensuring high engagement levels."
Peter McGarahan
Sr. Director IT, First American Title

The IT Automation Partner of Choice for Global Enterprises

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