Resolve vs ServiceNow

Replace costly AI add-ons and brittle workflows with outcome-driven automation that reduces ticket volume, lowers ITSM spend, and scales without replacing ServiceNow ITSM.

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COMPARISON CHART

Lower Total Costs without Compromise

Reduce ServiceNow software costs by up to 62% by replacing Now Assist and workflows; while keeping ServiceNow ITSM in place.
COMPARISON CHART

Software Savings Are Just the Beginning

ServiceNow customers who switch to Resolve reduce ticket volume by up to 70%, unlocking compounding operational savings at scale.

Eliminate AI Add-Ons. Achieve Zero Ticket™

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ServiceNow

Automation Vision

Outcome-first automation that executes work end to end and closes incidents across systems; not just routing tickets.

Primarily used for ticketing and routing. Automation focuses on categorization, prioritization, and handoffs, not consistent resolution.

AI Capabilities

Agentic AI executes resolution playbooks with optional human-in-the-loop controls for governance, risk, and approvals.

AI is assistive and suggestive; routing, summaries, and recommendations with humans forced to complete resolution.

Time to Value

5,000+ prebuilt automations deliver fast time to value without heavy customization or long projects.

Advanced automation requires months of configuration, specialist skills, and consulting support.

Cost & Scalability

Predictable pricing that scales with outcomes, not tickets, users, or workflow volume.

Stack SKUs and consumption thresholds increase costs as customers add AI and workflow automation on top of ITSM.

Escalation Support

Automation owns incidents end to end, reducing misroutes, escalations, and manual fixes.

Brittle routing and rule maintenance lead to frequent escalations and manual correction.

Automation Model

Outcome-first automation that executes work end to end and closes incidents across systems; not just routing tickets.

Primarily used for ticketing and routing. Automation focuses on categorization, prioritization, and handoffs, not consistent resolution.

AI Capabilities

Agentic AI executes resolution playbooks with optional human-in-the-loop controls for governance, risk, and approvals.

AI is assistive and suggestive; routing, summaries, and recommendations with humans completing resolution.

Time to Value

5,000+ prebuilt automations deliver fast time to value without heavy customization or long projects.

Advanced automation requires months of configuration, specialist skills, and consulting support.

Cost & Scalability

Predictable pricing that scales with outcomes, not tickets, users, or workflow volume.

Stack SKUs and consumption thresholds increase costs as customers add AI and workflow automation on top of ITSM.

Escalation Support

Automation owns incidents end to end, reducing misroutes, escalations, and manual fixes.

Brittle routing and rule maintenance lead to frequent escalations and manual correction.

TESTIMONIAL
"We expected tradeoffs moving away from ServiceNow products. Instead, Resolve improved our virtual agent experience, orchestrated automation across systems outside ServiceNow, and cut ticket volume by more than 50%. The result was millions in annual savings without removing our SNOW ITSM foundation."
Chief Technical Officer
Fortune 500 Company, United States
customer stories

Where the World's Best Run Without Tickets

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

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Unified AI Control Plane
Above ServiceNow

Instant Resolution

Resolve works alongside ServiceNow ITSM to resolve issues automatically; without expanding your ServiceNow footprint.

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Frictionless Build

Build and orchestrate automation across tools beyond ServiceNow using a single platform.

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Fixed Pricing

No per-ticket, per-user, or per-workflow fees. Replace ServiceNow add-ons with predictable pricing.

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Strategic Focus

Reduce reliance on ServiceNow for automation while preserving ITSM as a system of record.

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Instant Resolution

Resolve deflects and resolves IT issues before they become tickets, bypassing the manual queues and delays that ServiceNow enforces.

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Frictionless Build

Build enterprise-grade workflows from plain-language prompts. No scripting, no dev backlogs, no slow-motion delivery like ServiceNow.

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Fixed Pricing

Cut ITSM spend by up to 40% with no user-based fees or token charges. Unlike ServiceNow’s bloated, consumption-based cost model.

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Strategic Focus

Automate 80% of repetitive service desk tasks and shift focus to transformation; while ServiceNow keeps ops buried in ticket sludge.

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recognition

Resolve Named Only Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

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Begin Your Journey Towards Zero Ticket™ IT

Accelerate transformation with automation and orchestration that eliminates noise, reduces resolution times over 70%, and empowers IT to operate as a proactive, high-impact force aligned to business outcomes—not buried in tickets.

The IT Automation Partner of Choice for Global Enterprises

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