Agents of IT
Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Sean Heuer (CEO) and Ari Stowe (COO), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Sean, Ari, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
AI Agents, ERP, and... Wheat Wars?
In this Hot Takes episode, CEO Sean Heuer and COO Ari Stowe dive into whether agentic AI can really reinvent ERP and IT as we know them. What does this reinvention mean for the Zero Ticket™ approach? How would it affect everything from frontline enterprises to Sean and Ari’s newly founded illicit wheat-buying syndicate? Listen in to find out!
Avro Chatterjee at Altus Group: Technology is Always Lightspeed
In this episode, Sean and Ari sit down with Avro Chatterjee, Altus Group’s Director of Site Reliability Engineering and Tools, to discuss the blistering speed at which agentic AI has evolved. What does this technology’s lightspeed development mean for enterprises, their customers, and the wider world of IT? Listen in to find out!
Agentic AI: Hype, Hope, or Hell No?
Welcome to the very first episode of Sean and Ari’s Hot Takes!
In this episode, Sean and Ari take a look at breaking agentic AI headlines and offer their perspectives on what these news items mean for Zero Ticket™ IT and beyond!
AI in IT: A Combined Operation
In this episode, we sit down with Pat Calhoun, founder of Espressive and Chief Strategy Officer of Resolve, to explore why the combination of Resolve’s orchestration layer and Espressive’s agentic AI is a game-changer for IT automation. Pat shares his perspective on how conversational AI and orchestration together deliver faster resolution, eliminate repetitive tickets, and transform the service experience for employees and IT teams alike.
