Agents of IT

Sean and Ari are back with another customer episode! This week, they sit down with Prasad Watve, Head of NextGen Services at Vivicta (formerly Tietoevry), to gaze into the crystal ball that is the future of AI and figure out where this technology is taking IT. Listen in and decide for yourself whether they’re seeing into the future!

In this episode, Sean Heuer and Ari Stowe dig into whether today’s so-called “AI agents” are actually agentic… or just glorified chatbots riding the hype. They also tackle broken data strategies, why “dump everything into an LLM and see what happens” is a fast track to a busted project, and how shrinking the universe to specific, high-value use cases keeps AI from collapsing under its own buzz.

Luke Mitchell is a UK-based IT orchestration expert who’s had a guiding hand on robust automation initiatives at some of the world’s biggest retailers. And he had no idea he’d be in that driver’s seat. In this episode, he switches to the hot seat, where Sean and Ari ask him about his career in IT automation, where he thinks this discipline is going, and how you can leverage automation to meaningfully improve experiences for employees and, ultimately, customers!

In this Hot Takes episode, Sean Heuer and Ari Stowe dive into whether agentic AI can really reinvent ERP and IT as we know them. What does this reinvention mean for the Zero Ticket™ approach? How would it affect everything from frontline enterprises to Sean and Ari’s newly founded illicit wheat-buying syndicate? Listen in to find out!