Resolve vs. Ansible

Ansible pushes configuration one playbook at a time, billed per managed node and written in YAML that few engineers can debug. See why leaders choose Resolve to run AI-driven workflows that decide, execute, and verify across the stack at a flat price.

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Leave Per-Node Pricing Behind

Ansible

Automation Model

Agentic AI detects, decides, and resolves requests and incidents end to end, calling your Ansible playbooks as governed steps. Built on a Zero Ticket IT model.

Push-based configuration management. Runs the playbook you point it at, then hands the ticket, the verification, and the next step back to people.

Pricing

Flat, predictable pricing. Unlimited executions with no per-node, per-task, or AI meter.

Subscription priced per managed node. Every host, switch, and cloud instance you automate adds to the bill.

Time to Value

Live in days. Build workflows, integrations, and cross-domain agents in natural language, with full access to 5,000+ prebuilt workflows.

Current releases need Kubernetes, OpenShift, or a container runtime before the first job runs, plus time to learn execution environments and automation mesh.

Ease of Operation

Natural language and a drag-and-drop designer any I&O, NetOps, or service desk team can run with minimal admin overhead.

YAML, Jinja2, and Python under the hood. Control flow and debugging dominate community help threads, and reviewers cite a steep learning curve.

Platform Scope

Limitless cross-domain resolution across ITSM, NetOps, SecOps, cloud, and the config tools you already run.

Strong at pushing configuration to Linux, network devices, and cloud. Teams pair it with other tools for orchestration, approvals, and outcome reporting.

Automation Model

Agentic AI detects, decides, and resolves requests and incidents end to end, calling your Ansible playbooks as governed steps. Built on a Zero Ticket IT model.

Push-based configuration management. Runs the playbook you point it at, then hands the ticket, the verification, and the next step back to people.

Pricing

Flat, predictable pricing. Unlimited executions with no per-node, per-task, or AI meter.

Subscription priced per managed node. Every host, switch, and cloud instance you automate adds to the bill.

Time to Value

Live in days. Build workflows, integrations, and cross-domain agents in natural language, with full access to 5,000+ prebuilt workflows.

Current releases need Kubernetes, OpenShift, or a container runtime before the first job runs, plus time to learn execution environments and automation mesh.

Ease of Operation

Natural language and a drag-and-drop designer any I&O, NetOps, or service desk team can run with minimal admin overhead.

YAML, Jinja2, and Python under the hood. Control flow and debugging dominate community help threads, and reviewers cite a steep learning curve.

Platform Scope

Limitless cross-domain resolution across ITSM, NetOps, SecOps, cloud, and the config tools you already run.

Strong at pushing configuration to Linux, network devices, and cloud. Teams pair it with other tools for orchestration, approvals, and outcome reporting.

customer stories

Where the World's Best Run Without Tickets

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

Delivering Tomorrow's Automation, Today.

Keep Every Playbook

Resolve calls your existing Ansible playbooks as workflow steps and adds the sequencing, approvals, and verification around them.

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Decisions Built In

Resolve checks context against CMDB, current state, and policy, then picks the right playbook for the event inside a governed workflow.

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Easy Build Workflows

Describe the outcome in plain language and Jarvis builds the workflow, so automation moves at the speed of the request.

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Closed Loop Results

Every run verifies the end state, updates the ticket, and reports MTTR and ROI, while Ansible reports job status.

Learn More

Keep Every Playbook

Resolve calls your existing Ansible playbooks as workflow steps and adds the sequencing, approvals, and verification around them.

Learn More

Decisions Built In

Resolve checks context against CMDB, current state, and policy, then picks the right playbook for the event inside a governed workflow.

Learn More

Easy Build Workflows

Describe the outcome in plain language and Jarvis builds the workflow, so automation moves at the speed of the request.

Learn More

Closed Loop Results

Every run verifies the end state, updates the ticket, and reports MTTR and ROI, while Ansible reports job status.

Learn More

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Ready To Break Free from Legacy Ansible?

Accelerate transformation with automation and orchestration that eliminates noise, reduces resolution times over 70%, and empowers IT to operate as a proactive, high-impact force aligned to business outcomes.

Industry Recognition

Recognized Across Automation, Orchestration, and IT Service Management

Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.

Gartner

Visionary

2026 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

Read the Report

QKS Group

Leader

SPARK Matrix™: AI Solutions for ITSM, 2026

Everest Group

Major Contender

2026 IT Service Management (ITSM) Platform PEAK Matrix® Assessment

Learn More

Forrester

Recognized Vendor

The Infrastructure Automation Platforms Landscape, Q2 2026

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Gartner

Representative Vendor

2026 Gartner® Market Guide for Infrastructure Automation and Orchestration Tools

Gartner

Niche

2026 Gartner® Magic Quadrant™ for AI Applications in IT Service Management

Download the Report

TESTIMONIALS

“Resolve has become our go-to Swiss Army knife. It really helps deliver a 360 view of our customer.”

Andre Foster

Vice President of Enterprise IT, Cable & Wireless

“With Resolve, we’ve realized annual savings of $1.25M—about $3,000 per day.”

Representative, Virgin Media

“Automation is addictive. Once you have successfully automated one process, you start to look for other opportunities. Freeing up our time allows us to think outside the box and grow the business without adding staff.”

Bob Bruce

Senior Product Manager, Syniverse

“Resolve is a big part of the effort to consolidate our call centers into one single location which will service the entire region. From that perspective, Resolve is key to the success of our consolidation initiative.”

Andre Foster

Vice President of Enterprise IT, Cable & Wireless

“Now, [with Resolve], we’re able to do more follow-ups and troubleshoot issues that come up. This leads to greater efficiency and the opportunity to create additional automations.”

Bob Bruce

Senior Product Manager, Syniverse

“With Resolve, we’re now able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”

Greg Hadlock

Vice President of the Network Control Center, Zayo

"We work in a competitive industry. We need to provide this service quickly to meet our customers' expectations and to maintain our margins."

Bob Bruce

Senior Product Manager, Syniverse

“With RITA, I don’t need to add help desk agents at the same rate because employees are going to RITA for help.”

John Jacobs

Head of IT Desktop Support

“It just worked. And since then, it has actually become our go-to tool in every automation or operation that we need within our company.”

Haim Inger

CTO

"Resolve is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our six divisions, ensuring high engagement levels."

Peter McGarahan

Sr. Director IT, First American Title

The IT Automation Partner of Choice for Global Enterprises

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