Solutions
MANUFACTURING

Intelligent Automation for Always-on Manufacturing Operations

Proactively prevent downtime, protect production, and eliminate IT backlogs across every plant, system, and site.

Solutions & Benefits

Automate the IT Work That Slows Manufacturing Operations Down  

Resolve automates and orchestrates across entire IT systems, turning fragmented enterprise processes into connected workflows that drive speed, reliability, and scale.

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High-volume Service Desk Requests Drain IT Capacity

With Resolve

Automate Everyday IT Support Tasks at Scale

Automate repeatable support workflows so employees get fast, secure support at scale

Access Changes Stall Across Teams & Tools

With Resolve

Orchestrate Cross-domain IT Workflows

Coordinate intake, approvals, provisioning, notifications, and audit trails across all of your enterprise systems

Distributed Plants Create Uneven Support Experiences

With Resolve

Standardize Service Delivery Across Sites

Scale approved workflows globally while honoring local policies, roles, and approval paths

Manual Work Keeps IT from Higher-Value Priorities

With Resolve

Cut Toil with Governed Automation

Controlled, auditable automation reduces repetitive work and improves resolution speed

Case Study
70%

Ticket Deflection Across Global Manufacturing Operations

70% ticket deflection achieved within the first 60 days
75% of monthly issues auto-resolved without human touch
40,000+ employees receiving daily self-service resolutions

A global food and consumer goods manufacturer modernized both IT and HR support with Resolve-powered automation.

how it works

Built for IT Teams in Manufacturing

Manufacturers operate in high-stakes environments where downtime, delays, and compliance gaps carry direct cost. Resolve is purpose-built to help producers automate with precision, maintain continuous compliance, and modernize without disrupting production. Here is how we deliver value from day one:

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Automate Everyday Service Requests

Start with the requests employees make every day. Expand into governed workflows that connect service desk, identity, HR, endpoint, cloud, and on-prem enterprise systems across sites.

Proactively Address Incidents Before They Reach the Line

Identify, triage, and resolve issues before they escalate, with AI-powered automation that keeps production systems secure and lines running.

Coordinate Work Across IT Domains

Unify operations across hybrid environments, ITSM, IAM, HR, endpoint, collaboration, cloud, and on-prem tools so requests move end to end.

Accelerate Time-to-Value with Manufacturing-Specific Integrations

Out-of-the-box support for ERP, MES, observability, and security tools gets automation running faster, without replacing core systems.

Features

The IT Workflows We Can Automate

From compliance to cloud, our platform helps you automate the critical workflows that keep your operations secure, compliant, and agile, freeing teams to focus on production and strategic innovation. Here are just a few of the high-impact areas we can help streamline.

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Password Resets & Account Unlocks

Verify users, reset credentials, unlock accounts, notify employees, and record every action automatically.

Onboarding, Offboarding & Role Changes

Provision and deprovision accounts and access across plant and enterprise systems instantly.

Real-Time Remediation

Triage and resolve infrastructure and network issues before production is impacted.

Employee Self-Service

Give plant and corporate teams a guided path to resolve common IT requests without waiting on an agent.

Certificate & Patch Management

Automate renewal, deployment, and validation of certificates and patches to maintain compliance and eliminate outage risk.

Hybrid Infrastructure Orchestration

Coordinate workflows across shop floor, cloud, and on-prem systems to unify operations and reduce manual handoffs.

Regulatory & Audit Workflows

Automate control checks, evidence gathering, and compliance processes for PCI DSS, SOX, GDPR and more.

Onboarding/Offboarding

Provision/deprovision accounts and access across multiple systems instantly.

Real-Time Monitoring + Remediation

Triage and resolve infrastructure issues before users are impacted.

Access and Identity Management

Streamline user access reviews, password resets, and account unlocks to strengthen security and reduce manual workload

Certificate & Patch Management

Automate renewal, deployment, and validation of security certificates and patches to ensure continuous compliance and eliminate outage risk

Hybrid Infrastructure Orchestration

Coordinate workflows across mainframe, cloud, and on-prem systems to unify operations and reduce manual handoffs

Popular Integrations

Our Most Popular Integrations

From API to CLI, cloud to colocation, we connect to everything in your hybrid environment. Here are some of the most common.