Resolve vs. Aria

VMware support deadlines and Broadcom renewal hikes are pushing Aria customers into a full replatform of the automation they already built. Resolve automates across VMware, every cloud, and the network on flat pricing.

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Stop Renewing the Lock-In.

VMware Aria

Automation Model

Agentic AI detects, diagnoses, and resolves requests and incidents end to end, from provisioning through post-build configuration, change, and remediation.

Blueprint-driven VM provisioning and self-service for the VMware stack. Anything beyond the template runs through Orchestrator workflows a specialist has to write.

Ease of Operation

Natural language builder constructs automations, integrations, skills, and more. No-code, API-driven, cross-domain in minutes.

No AI workflow builder. Custom logic lives in Orchestrator JavaScript, customers must leverage a specialized JavaScript developer to build.

Time to Value

Flat, predictable pricing. Unlimited executions with no per-core, per-task, or AI meter.

No longer sold standalone. Rides on VCF subscriptions billed per core, with a 72-core minimum per product order, a 20% late-renewal penalty, and analysts report renewals up 50% to 400%.

Platform Scope

Cross-domain resolution across VMware, AWS, Azure, ITSM, NetOps, SecOps, and observability.

Narrowing to VMware private cloud. VCF Automation 9.1.1 disables native public cloud endpoints by default, with full removal planned for the next major release.

Support & Onboarding

In-house, expert-led deployment & ongoing support. No third-party dependency.

Outsourced support, slow resolution, migration blockers. R&D and marketing cuts on schedule.

Automation Model

Agentic AI detects, diagnoses, and resolves requests and incidents end to end, from provisioning through post-build configuration, change, and remediation.

Blueprint-driven VM provisioning and self-service for the VMware stack. Anything beyond the template runs through Orchestrator workflows a specialist has to write.

Ease of Operation

Natural language builder constructs automations, integrations, skills, and more. No-code, API-driven, cross-domain in minutes.

No AI workflow builder. Custom logic lives in Orchestrator JavaScript, customers must leverage a specialized JavaScript developer to build.

Time to Value

Flat, predictable pricing. Unlimited executions with no per-core, per-task, or AI meter.

No longer sold standalone. Rides on VCF subscriptions billed per core, with a 72-core minimum per product order, a 20% late-renewal penalty, and analysts report renewals up 50% to 400%.

Platform Scope

Cross-domain resolution across VMware, AWS, Azure, ITSM, NetOps, SecOps, and observability.

Narrowing to VMware private cloud. VCF Automation 9.1.1 disables native public cloud endpoints by default, with full removal planned for the next major release.

Support & Onboarding

In-house, expert-led deployment & ongoing support. No third-party dependency.

Outsourced support, slow resolution, migration blockers. R&D and marketing cuts on schedule.

times running out

Your VMware Clock Is Running

vSphere 7 support ended in October 2025, vSphere 8 and Aria Automation follow in October 2027, and every renewal between now and then lands on Broadcom’s per-core terms with a 72-core minimum and a 20% penalty for signing late.

Calculate Your Resolve ROI

50%–1,500%+

Reported VMware price increases under Broadcom

October 2027

vSphere 8 and Aria Automation end of support

98%

VMware customers using or weighing alternatives

customer stories

Where the World's Best Run Without Tickets

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

Value You See, Impact You Feel

Last Mile Provisioning

Resolve picks up where the VM build ends, running post-build configuration, network, identity, and CMDB updates from one approved change.

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Vendor Neutral

Automate vSphere, AWS, Azure, and your network from one platform, so your automation strategy stays yours through every licensing change.

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Build Without Limits

Describe the workflow in plain language and Jarvis builds it as governed, reusable automation your whole team can maintain.

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Pricing That Holds

Flat pricing with unlimited executions means no core minimums, no forced bundle, and no renewal surcharge.

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Last Mile Provisioning

Resolve picks up where the VM build ends, running post-build configuration, network, identity, and CMDB updates from one approved change.

Learn More

Vendor Neutral

Automate vSphere, AWS, Azure, and your network from one platform, so your automation strategy stays yours through every licensing change.

Learn More

Build Without Limits

Describe the workflow in plain language and Jarvis builds it as governed, reusable automation your whole team can maintain.

Learn More

Pricing That Holds

Flat pricing with unlimited executions means no core minimums, no forced bundle, and no renewal surcharge.

Learn More

book a demo

Spend Your Replatform Budget Once

Your move to VCF 9 is already on the calendar, and the October 2027 support deadline lands before most teams finish rebuilding what Aria runs today. Put that budget into automation that spans VMware, every cloud, and your network on flat pricing, cuts resolution times over 70%, and gives you real leverage at every renewal after this one.

Industry Recognition

Recognized Across Automation, Orchestration, and IT Service Management

Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.

Gartner

Visionary

2026 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

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QKS Group

Leader

SPARK Matrix™: AI Solutions for ITSM, 2026

Everest Group

Major Contender

2026 IT Service Management (ITSM) Platform PEAK Matrix® Assessment

Learn More

Forrester

Recognized Vendor

The Infrastructure Automation Platforms Landscape, Q2 2026

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Gartner

Representative Vendor

2026 Gartner® Market Guide for Infrastructure Automation and Orchestration Tools

Gartner

Niche

2026 Gartner® Magic Quadrant™ for AI Applications in IT Service Management

Download the Report

testimonials

“Resolve has become our go-to Swiss Army knife. It really helps deliver a 360 view of our customer.”

Andre Foster

Vice President of Enterprise IT, Cable & Wireless

“With Resolve, we’ve realized annual savings of $1.25M—about $3,000 per day.”

Representative, Virgin Media

“Automation is addictive. Once you have successfully automated one process, you start to look for other opportunities. Freeing up our time allows us to think outside the box and grow the business without adding staff.”

Bob Bruce

Senior Product Manager, Syniverse

“Resolve is a big part of the effort to consolidate our call centers into one single location which will service the entire region. From that perspective, Resolve is key to the success of our consolidation initiative.”

Andre Foster

Vice President of Enterprise IT, Cable & Wireless

“Now, [with Resolve], we’re able to do more follow-ups and troubleshoot issues that come up. This leads to greater efficiency and the opportunity to create additional automations.”

Bob Bruce

Senior Product Manager, Syniverse

“With Resolve, we’re now able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”

Greg Hadlock

Vice President of the Network Control Center, Zayo

"We work in a competitive industry. We need to provide this service quickly to meet our customers' expectations and to maintain our margins."

Bob Bruce

Senior Product Manager, Syniverse

“With RITA, I don’t need to add help desk agents at the same rate because employees are going to RITA for help.”

John Jacobs

Head of IT Desktop Support

“It just worked. And since then, it has actually become our go-to tool in every automation or operation that we need within our company.”

Haim Inger

CTO

"Resolve is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our six divisions, ensuring high engagement levels."

Peter McGarahan

Sr. Director IT, First American Title

The IT Automation Partner of Choice for Global Enterprises

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