.avif)
Resolve vs. HelixGPT
HelixGPT puts agentic AI inside the Helix suite, on a model you bring and run yourself. Resolve runs flat-priced agents that resolve across your entire stack, on the ITSM you already have.
Agentic AI without the Platform Tax
BMC HelixGPT
AI Capabilities
Autonomous execution, 130+ languages. Managed models provided upfront, or bring your own.
Bring your own LLM, and stand it up yourself. You secure it, integrate it, govern it, and fund it.
Architecture
Event-driven, cloud-native, containerized. SaaS-first, live in days, scales across hybrid.
An AI layer on the Helix suite. Pay for the suite to get the agents. Rollouts admin-enabled, phased, services-heavy.
Agent Builder
AgentLab ships production agents in five steps. Shadow-mode tested, replayed, promoted with bounded autonomy. Across the whole toolchain.
Agent Builder writes agents by conversation, scoped solely to Helix data and services.
Deployment Speed
SaaS-first. 5,000+ actions, 500+ integrations. Live in days.
Runs only on the Helix platform. Admin-enabled, your LLM wired in, rollouts phased and services-heavy.
Automation Model
Agents resolve at the source, across systems, domains, and tools.
Autonomy scoped to ServiceOps only. Cross-stack falls back to the platform.
Automation Model
Resolve is built for Zero Ticket IT. Intelligent agents autonomously resolve incidents at the source through real-time diagnostics and multi-system orchestration.
BMC optimizes ticket queues post-incident. Automation is reactive, often triggered after service disruption.
AI Capabilities
Resolve has Agentic AI with autonomous execution, advanced NLP, and contextual reasoning. Supports 100+ languages and understands unstructured, semantically rich inputs.
BMC uses GenAI for assistive responses. Execution requires human validation and input. Limited contextual memory.
Workflow Creation
Resolve uses natural language-to-workflow automation. Converts intents into structured, cross-domain processes without scripting.
BMC requires scripted, technical configuration. Workflow development is manual and domain-specific.
Deployment Speed
Resolve is SaaS-first with modular rollout. Includes 5,000+ prebuilt actions, 500+ built-in integrations, and persona-based use cases for rapid value realization.
BMC has a multi-product suite with complex setup. Requires extensive integration and services to activate full functionality.
Architecture
Resolve has event-driven, cloud-native platform with support for hybrid and distributed environments. Built to scale with elastic performance and containerized services.
BMC has a monolithic foundation. Performance constrained by version upgrades, infrastructure dependencies, and vertical scaling.
Where the World's Best Run Without Tickets
Value You See, Impact You Feel
Begin Your Journey Towards Zero Ticket™ IT
Accelerate transformation with automation and orchestration that eliminates noise, reduces resolution times over 70%, and empowers IT to operate as a proactive, high-impact force aligned to business outcomes—not buried in tickets.
Industry Recognition for Enterprise IT Automation
Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.
.svg)
The IT Automation Partner of Choice for Global Enterprises
