2026 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)
Resolve is the only vendor named a Visionary in the 2026 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP) for the second consecutive year.
What’s in the Report
The 2026 Gartner Magic Quadrant for Service Orchestration and Automation Platforms provides a market-wide view of the vendors helping enterprises automate and orchestrate IT services.
Download the report to:
- Understand how Gartner defines and evaluates the SOAP market
- Compare vendors based on Completeness of Vision and Ability to Execute
- Explore how SOAP brings together workflow orchestration, workload automation, and resource provisioning
- Assess platforms that extend automation across cloud-native environments and data pipelines
- Identify considerations for your organization’s automation strategy
Why Resolve
Resolve helps enterprises move toward Zero Ticket IT by combining intelligent automation, orchestration, and agentic AI across complex IT operations.
Our platform is designed to help organizations:
- Eliminate repetitive manual work
- Coordinate workflows across teams, tools, and environments
- Accelerate incident resolution and service delivery
- Reduce operational complexity
- Give IT teams more time for strategic and innovative work
In our view, Resolve’s positioning as a Visionary for the second consecutive year reflects our continued focus on advancing autonomous IT operations and producing measurable business outcomes.
What Is a Service Orchestration and Automation Platform?
A service orchestration and automation platform, or SOAP, coordinates workflows, workload automation, and infrastructure provisioning across complex IT environments. It helps organizations connect processes and tools, reduce manual intervention, and deliver business services more consistently.
Frequently Asked Questions
What is the Gartner® Magic Quadrant™ for SOAP?
The Gartner Magic Quadrant for Service Orchestration and Automation Platforms provides a graphical comparison of vendors based on their Completeness of Vision and Ability to Execute. Gartner describes a Magic Quadrant as a starting point for understanding competing providers and how they align with an organization’s needs.
How is Resolve positioned in the 2026 report?
Resolve is positioned as the only Visionary in the 2026 Gartner Magic Quadrant for Service Orchestration and Automation Platforms. This is the second consecutive year Resolve has been positioned as the only Visionary.
Who should read the report?
The report is relevant to CIOs, IT operations leaders, automation teams, platform engineering teams, and technology decision-makers evaluating service orchestration and enterprise IT automation platforms.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Service Orchestration and Automation Platforms, Hassan Ennaciri, Chris Saunderson, Daniel Betts, 6 August 2026.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Resolve.
