The Zero Ticket IT Scorecard: Assess Your Automation Maturity
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Platform
Platform
Platform Overview
Resolve automates & orchestrates IT operations so you can focus on business innovation, not backlogs.
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AI AGENTS
RITA
Resolve routine IT requests before they become tickets.
Jarvis
Transform plain-language prompts into production-ready workflows.
resolve capabilities
Automation
Build workflows your way. Get started with our AI agents to build automations or import your existing scripts to create reusable building blocks.
Orchestration
Coordinate tasks across IT and network operations to automate mission-critical processes from start to finish.
Integrations & APIs
Seamlessly connect your tools and applications with a vast library of integrations, making workflow automation effortless.
Discovery & Dependency Mapping
Empower your team with full visibility into your IT environment to accelerate resolutions and reduce security risks.
Platform
Platform Overview
Resolve automates & orchestrates IT operations so you can focus on business innovation, not backlogs.
Explore
AI AGENTS
RITA
Resolve routine IT requests before they become tickets.
Jarvis
Transform plain-language prompts into production-ready workflows.
resolve capabilities
Automation
Build workflows your way. Get started with our AI agents to build automations or import your existing scripts to create reusable building blocks.
Orchestration
Coordinate tasks across IT and network operations to automate mission-critical processes from start to finish.
Integrations & APIs
Seamlessly connect your tools and applications with a vast library of integrations, making workflow automation effortless.
Discovery & Dependency Mapping
Empower your team with full visibility into your IT environment to accelerate resolutions and reduce security risks.
Solutions
By Industry
Telecom
Automate & orchestrate across OSS tools and network layers
Financial Services
Automate core banking and regulatory workflows
Retail
Automate omnichannel systems to prevent outages and accelerate incident remediation
by outcomes
Ticket & Alert Reduction
Slash ticket & alert volume by up to 90%
Network Incident Response
Self-healing automation to keep your network running at peak performance
Infrastructure Automation
Maximize productivity with hyper-scalable automation
Service Reliability
Eliminate bottlenecks, reduce downtime, and accelerate response
Service Desk Automation
Cut ITSM costs by up to 40%  and deflect ticket volume with AI-driven service desk automation
Legacy Environment Mapping
Discover every asset, dependency, and risk in your environment
Service Reliability
Eliminate bottlenecks, reduce downtime, and accelerate response
Service Desk Automation
Cut ITSM costs by up to 40%  and deflect ticket volume with AI-driven service desk automation
Legacy Environment Mapping
Discover every asset, dependency, and risk in your environment
By Industry
Telecom
Automate & orchestrate across OSS tools and network layers
Financial Services
Automate core banking and regulatory workflows
Retail
Automate omnichannel systems to prevent outages and accelerate incident remediation
by outcomes
Ticket & Alert Reduction
Slash ticket & alert volume by up to 90%
Network Incident Response
Self-healing automation to keep your network running at peak performance
Infrastructure Automation
Maximize productivity with hyper-scalable automation
Service Reliability
Eliminate bottlenecks, reduce downtime, and accelerate response
Service Desk Automation
Cut ITSM costs by up to 40%  and deflect ticket volume with AI-driven service desk automation
Legacy Environment Mapping
Discover every asset, dependency, and risk in your environment
Service Reliability
Eliminate bottlenecks, reduce downtime, and accelerate response
Service Desk Automation
Cut ITSM costs by up to 40%  and deflect ticket volume with AI-driven service desk automation
Legacy Environment Mapping
Discover every asset, dependency, and risk in your environment
Resources
resolve Resources
Blog
Explore our latest blog articles.
Customer Stories
Review case studies to find out how Resolve has made an impact for IT teams.
Webinars & Whitepapers
Explore analyst reports & webinars to accelerate your IT automation journey.
Product Documentation
Become a Resolve expert with our online product documentation.
resolve Resources
Blog
Explore our latest blog articles.
Customer Stories
Review case studies to find out how Resolve has made an impact for IT teams.
Webinars & Whitepapers
Explore analyst reports & webinars to accelerate your IT automation journey.
Product Documentation
Become a Resolve expert with our online product documentation.
Company
About Resolve
Get to know us! Learn about our mission, our values, and our amazing team.
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News
Explore our latest news articles, announcements, and press releases.
Events
Find out where we'll be, and meet with the Resolve Team at an upcoming event.
Partners
Learn about the Resolve Partner Ecosystem and contact us about becoming a Resolve partner.
Careers
Explore current career opportunities with Resolve.
About Resolve
Get to know us! Learn about our mission, our values, and our amazing team.
Explore
News
Explore our latest news articles, announcements, and press releases.
Events
Find out where we'll be, and meet with the Resolve Team at an upcoming event.
Partners
Learn about the Resolve Partner Ecosystem and contact us about becoming a Resolve partner.
Careers
Explore current career opportunities with Resolve.
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Last updated: May 2025

Subprocessors

Subprocessor Status Location URL Service Description
Amazon Web Services Active US, EU, GovCloud https://aws.amazon.com/compliance/gdpr-center/ Cloud computing, hosting services (Required).
Google Active US https://cloud.google.com/security/gdpr/ Language translation services (Optional-Dependent on customer requirements.)
Twilio Active US https://www.twilio.com/gdpr Text messaging services (Optional-Dependent on customer requirements.)
SerpAPI Active US https://serpapi.com/ An API used for an optional RITA feature named Live Results, which processes customer intents across the web to determine if a suitable response may be found. (Optional-Dependent on customer requirements.)
Azure Open AI LLM Active US, EU https://azure.microsoft.com/en-us/solutions/ai An AI, Large Language Model (LLM) that will be provided customer intents and results from SerpAPI to further refine responses to customer intents. (Optional-Dependent on customer requirements.)
Elastic Active US, EU https://www.elastic.co/gdpr A SaaS vector search database which enables search capabilities in RITA.
Apify Active EU https://apify.com/gdpr A cloud platform for web scraping, browser automation, and data for AI. (Optional-Dependent on customer requirements.)
Anthropic Active US https://support.anthropic.com/en/collections/4078534-privacy-legal An AI, Large Language Model (LLM) that will be provided customer intents and results from SerpAPI to further refine responses to customer intents. (Optional-Dependent on customer requirements.)
Tavily New US https://tavily.com/ An API used for an optional RITA feature named Live Results, which processes customer intents across the web to determine if a suitable response may be found. (Optional-Dependent on customer requirements.)
OpenAI New US, EU https://openai.com/security-and-privacy/ An AI, Large Language Model (LLM) that will be provided customer intents and results from SerpAPI to further refine responses to customer intents. (Optional-Dependent on customer requirements.)

Status Definitions

  • Active: A subprocesser Resolve currently utilizes
  • New: A subprocessor Resolve does not yet use, however may use within 30 days of the customer notification date
  • Deprecating: A subprocessor which Resolve is considering retiring for a new subprocessor or because it is no longer needed

*Resolve Services are available in the customer's choice of regions. The available regions are US, EU, and GovCloud.

Resolve Personal Data Transfers

Personal data submitted to Resolve services may be accessed, processed or stored internationally by Resolve or Resolve third parties for the purpose of providing the service as described in the privacy policy.

Resolve is a US-based company with international employees.

Resolve service providers and their location are listed in the subprocessor section above.

The region where data is primarily stored is the customer’s choice. Service region offerings currently include the United States, European Union, GovCloud, and Canada.

Resolve implements reasonable safeguards for all data transfers, regardless of region. For international transfers to the European Economic Area (EEA), the UK, or Switzerland, Resolve complies with U.S. Data Privacy Framework (DPF) requirements. As a result, Resolve is included in the EU Commission’s Adequacy Decision. The EU Commission’s Adequacy Decision is an approved standard that includes contractual data protection clauses for transfers to the EEA and Switzerland and the UK approved international data transfer agreement/addendum for transfers to the UK.

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