Deliver Real Self-Service in Teams and Slack
Give employees instant resolution for IT requests inside the tools they already use. Integrate seamlessly with chat to deflect tickets, automate fulfillment, and maintain control.
Portals Don’t Deliver the Experience Employees Expect
Traditional self-service portals are slow, disconnected, and rarely adopted. Most users still turn to email or support tickets even for routine issues. The result is higher service desk volume, slower resolution, and missed opportunities for automation.
Resolve changes that by enabling intelligent, conversational self-service directly inside Teams and Slack.
Reduce Ticket Volume
Deflect the majority of repetitive service desk requests through automation in chat.
Resolve Requests in Seconds
Deliver immediate resolution for common IT tasks without routing to the queue.
Increase Employee Adoption
Empower users to fix issues in familiar collaboration tools, improving satisfaction and productivity.
Request. Fulfill. Log.
Resolve integrates intelligent automation into everyday collaboration tools, providing end-to-end self-service.
Automated Resolution in the Flow of Work
- Password resets
- Account unlocks
- VPN and connectivity issues
- Software requests
- Printer or device support
- Request and provision access to shared folders, SaaS tools, or internal apps
- Trigger manager approvals and execute provisioning automatically
- Check ticket status
- Report system outages
- Notify users when resolution is complete
- Device-aware responses
- Identity-aware approvals
- Trigger follow-up actions on workflow completion
