Resolve vs. Moveworks
Moveworks is now ServiceNow. The independent assistant is becoming Otto's front door, on ServiceNow's roadmap and token pricing. Resolve stays independent, resolves across the whole stack, prices flat.
Independent by design without lock-in.
Moveworks
Accuracy & Performance
98%+ accuracy. Context-aware execution. 70% faster MTTR, up to 90% fewer tickets
Accuracy as low as 50% in production. Frequent misclassifications, generic answers, and escalations erode trust.
Automation Model
Multiple self-healing AI agents detect, diagnose, and resolve end-to-end across ITSM, infrastructure, and networks. Zero Ticket™ IT vision eliminates tickets.
Conversational AI assistant optimizing ticket workflows. Strong reasoning engine but ultimately escalates or creates tickets.
AI Agent Sophistication
RITA resolves autonomously through multi-agent architecture. Jarvis builds workflows, integrations, and skills from plain language. Multi-domain, self-healing.
One chat interface and a Reasoning Engine, now under ServiceNow's AI Control Tower. Autonomy follows the Otto roadmap.
Coverage Across IT
Full stack. ITSM, NetOps, SecOps, DevOps, observability. Patching, drift, SLOs, compliance.
Focuses strictly on employee IT and HR requests. Thin on infrastructure and network.
Deployment & Economics
SaaS-first. 5,000+ workflows, agent builder and natural language builders included. Flat pricing, no token fees.
Now sold inside ServiceNow. Pricing drifts to Otto's token tiers, assist pools, and multi-year vendor lock in.
Accuracy & Performance
Resolve has proven >90% automation accuracy across enterprise environments. AI agents execute with context, reducing MTTR by 70% and cutting ticket volume by 90%.
Moveworks has accuracy as low as 50% in production. Frequent misclassifications, generic answers, and escalations erode trust.
Automation Model
Resolve's multiple self-healing AI agents detect, diagnose, and resolve end-to-end across ITSM, infrastructure, and networks. Zero Ticket™ IT vision eliminates tickets.
Moveworks has a conversational AI assistant optimizing ticket workflows. Strong reasoning engine but ultimately escalates or creates tickets.
AI Agent Sophistication
Resolve has dual-agent architecture. RITA resolves autonomously, Jarvis builds workflows from plain language. Context-rich, self-healing, and multi-domain
Moveworks has a single conversational interface. Agent Studio requires technical expertise; lacks real autonomous remediation.
Coverage Across IT
Resolve provides full-stack automation across ITSM, NetOps, SecOps, DevOps, and observability. Supports patching, drift detection, SLO monitoring, and compliance.
Moveworks is focused on employee-facing IT and HR requests. Limited infrastructure or network-level automation.
Deployment & Economics
Resolve is SaaS-first and no-code/low-code with 5,000+ prebuilt workflows and guided onboarding. Fixed, consumption-based pricing with no token fees. ROI: millions saved, 70% faster MTTR.
Moveworks' white-glove deployments take weeks to months. $100–200 per user annually plus hidden usage-based fees.
Where the World's Best Run Without Tickets
Value You See, Impact You Feel
Begin Your Journey Towards Zero Ticket™ IT
Accelerate transformation with automation and orchestration that eliminates noise, reduces resolution times over 70%, and empowers IT to operate as a proactive, high-impact force aligned to business outcomes—not buried in tickets.
Industry Recognition for Enterprise IT Automation
Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.
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The IT Automation Partner of Choice for Global Enterprises
