Resolve vs. Moveworks

Moveworks being accurate half the time, is a risk all the time. See how Resolve delivers a unified, AI-first automation platform that resolves with precision, scale, and Zero Ticket™ speed.

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Moveworks is All Talk. Resolve Acts.

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Moveworks

Accuracy & Performance

Proven >90% automation accuracy across enterprise environments. AI agents execute with context, reducing MTTR by 70% and cutting ticket volume by 90%.

Accuracy as low as 50% in production. Frequent misclassifications, generic answers, and escalations erode trust.

Automation Model

Multiple self-healing AI agents detect, diagnose, and resolve end-to-end across ITSM, infrastructure, and networks. Zero Ticket™ IT vision eliminates tickets.

Conversational AI assistant optimizing ticket workflows. Strong reasoning engine but ultimately escalates or creates tickets.

AI Agent Sophistication

Dual-agent architecture. RITA resolves autonomously, Jarvis builds workflows from plain language. Context-rich, self-healing, and multi-domain

Single conversational interface. Agent Studio requires technical expertise; lacks real autonomous remediation.

Coverage Across IT

Full-stack automation across ITSM, NetOps, SecOps, DevOps, and observability. Supports patching, drift detection, SLO monitoring, and compliance.

Focused on employee-facing IT and HR requests. Limited infrastructure or network-level automation.

Deployment & Economics

SaaS-first, no-code/low-code, 5,000+ prebuilt workflows, and guided onboarding. Fixed, consumption-based pricing with no token fees. ROI: millions saved, 70% faster MTTR.

White-glove deployments taking weeks to months. $100–200 per user annually plus hidden usage-based fees.

Accuracy & Performance

Resolve has proven >90% automation accuracy across enterprise environments. AI agents execute with context, reducing MTTR by 70% and cutting ticket volume by 90%.

Moveworks has accuracy as low as 50% in production. Frequent misclassifications, generic answers, and escalations erode trust.

Automation Model

Resolve's multiple self-healing AI agents detect, diagnose, and resolve end-to-end across ITSM, infrastructure, and networks. Zero Ticket™ IT vision eliminates tickets.

Moveworks has a conversational AI assistant optimizing ticket workflows. Strong reasoning engine but ultimately escalates or creates tickets.

AI Agent Sophistication

Resolve has dual-agent architecture. RITA resolves autonomously, Jarvis builds workflows from plain language. Context-rich, self-healing, and multi-domain

Moveworks has a single conversational interface. Agent Studio requires technical expertise; lacks real autonomous remediation.

Coverage Across IT

Resolve provides full-stack automation across ITSM, NetOps, SecOps, DevOps, and observability. Supports patching, drift detection, SLO monitoring, and compliance.

Moveworks is focused on employee-facing IT and HR requests. Limited infrastructure or network-level automation.

Deployment & Economics

Resolve is SaaS-first and no-code/low-code with 5,000+ prebuilt workflows and guided onboarding. Fixed, consumption-based pricing with no token fees. ROI: millions saved, 70% faster MTTR.

Moveworks' white-glove deployments take weeks to months. $100–200 per user annually plus hidden usage-based fees.

customer stories

Where the World's Best Run Without Tickets

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

$1.4M

Cost Savings Over 3 Years

Cost savings of $1.4 million over a three-year period and an 80 percent average reduction in mean time to resolution (MTTR) for high-severity incidents.

Read more about how this Fortune 500 financial company used Resolve to reduce MTTR from hours to minutes.

100k

Staff Hours Saved

100,000+ staff hours saved in less than 1 year, increased profitability and ROI, and a 15% revenue jump quarter over quarter.

Read more about how this South African Telco giant leveraged Resolve’s hyper-scalable automation to overhaul their network operations.

60%

Ticket Volume Reduction

$1 million saved annually, reduction in incident handling time by up to 50%, and reduction of incident volumes by up to 30%.

Read more about how a Swiss bank implemented a strategic vision to unite multiple IT functions and improve KPIs with Resolve.

Read More Stories

Value You See, Impact You Feel

Rapid
Deployment

Prebuilt workflows and guided onboarding deliver automation in days, while Moveworks often requires weeks or months of white-glove setup before results appear.

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Platform Independence

An agnostic architecture integrates seamlessly across ITSM, NetOps, SecOps, and cloud, avoiding the lock-in risks that Moveworks customers face with ServiceNow.

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Complete Flexibility

No-code, low-code, and full-code options adapt to any IT stack, whereas Moveworks forces rigid models that rely heavily on vendor intervention to customize.

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Enterprise-Grade Support

Proactive customer success and a growing expert community scale adoption effectively, while Moveworks users cite delayed response times and limited peer resources.

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Rapid Deployment

Prebuilt workflows and guided onboarding deliver automation in days, while Moveworks often requires weeks or months of white-glove setup before results appear.

Learn More

Platform Independence

An agnostic architecture integrates seamlessly across ITSM, NetOps, SecOps, and cloud, avoiding the lock-in risks that Moveworks customers face with ServiceNow.

Learn More

Complete Flexibility

No-code, low-code, and full-code options adapt to any IT stack, whereas Moveworks forces rigid models that rely heavily on vendor intervention to customize.

Learn More

Enterprise-Grade Support

Proactive customer success and a growing expert community scale adoption effectively, while Moveworks users cite delayed response times and limited peer resources.

Learn More
recognition

Resolve Named Only Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

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Begin Your Journey Towards Zero Ticket™ IT

Accelerate transformation with automation and orchestration that eliminates noise, reduces resolution times over 70%, and empowers IT to operate as a proactive, high-impact force aligned to business outcomes—not buried in tickets.

TESTIMONIALS
“Resolve has become our go-to Swiss Army knife. It really helps deliver a 360 view of our customer.”
Andre Foster
Vice President of Enterprise IT, Cable & Wireless
“With Resolve, we’ve realized annual savings of $1.25M—about $3,000 per day.”
Representative, Virgin Media
“Automation is addictive. Once you have successfully automated one process, you start to look for other opportunities. Freeing up our time allows us to think outside the box and grow the business without adding staff.”
Bob Bruce
Senior Product Manager, Syniverse
“Resolve is a big part of the effort to consolidate our call centers into one single location which will service the entire region. From that perspective, Resolve is key to the success of our consolidation initiative.”
Andre Foster
Vice President of Enterprise IT, Cable & Wireless
“Now, [with Resolve], we’re able to do more follow-ups and troubleshoot issues that come up. This leads to greater efficiency and the opportunity to create additional automations.”
Bob Bruce
Senior Product Manager, Syniverse
“With Resolve, we’re now able to greatly reduce technician time per ticket, reduce customer call times, and lower MTTI & MTTR.”
Greg Hadlock
Vice President of the Network Control Center, Zayo
"We work in a competitive industry. We need to provide this service quickly to meet our customers' expectations and to maintain our margins."
Bob Bruce
Senior Product Manager, Syniverse
"Resolve is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our six divisions, ensuring high engagement levels."
Peter McGarahan
Sr. Director IT, First American Title

The IT Automation Partner of Choice for Global Enterprises

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