The Resolve Capabilities Model: Your Blueprint for NOC Automation
Overview
Network Operations Centers (NOCs) are under increasing pressure to improve efficiency, reduce downtime, and accelerate incident resolution—yet many struggle to define a clear automation strategy.
When you are deep in the trenches, how do you assess where you are today and build a roadmap that delivers real business impact?
Ari Stowe and Graham McDonough introduce the Resolve Capabilities Model, a structured approach designed to help telcos evaluate their automation maturity, identify high-impact opportunities, and strategically plan their automation journey.
You will learn how to:
- Assess your NOC's current automation capabilities
- Prioritize use cases for maximum efficiency gains
- Build a practical roadmap for scalable, end-to-end automation
Whether you're just starting with automation or looking to take it to the next level, this session will provide the insights and tools you need to make smarter, data-driven decisions.
Key Takeaways
- The Resolve Capabilities Model provides a structured framework for advancing network operations automation in the NOC. Instead of jumping straight into tooling, the model helps telcos assess their current automation maturity, identify operational bottlenecks, and define a practical NOC automation roadmap.
- Most NOCs move through predictable stages of automation maturity: awareness, implementation, growing pains, and maturity. In the awareness stage, teams recognize repetitive toil and escalating alert volumes. During implementation, they deploy scripts and infrastructure orchestration tools to address specific tasks. Growing pains emerge when isolated automations create fragmentation. True maturity arrives when automation is orchestrated end-to-end.
- Network operations automation succeeds when it shifts from task automation to workflow orchestration. Automating commands or scripts may reduce manual effort, but scalable impact requires orchestration.
- High-impact progress starts with prioritizing the right use cases. Instead of attempting to automate everything, the model emphasizes identifying repeatable, high-volume incidents that meaningfully reduce NOC downtime and operator fatigue. Teams can quickly build momentum by focusing on common patterns.
- Sustainable NOC automation requires governance and measurement. An automation maturity assessment helps leaders evaluate data quality, process consistency, tooling integration, and organizational readiness. Mature NOCs track outcomes to continuously refine their automation blueprint.
FAQs
Q: What is the Resolve Capabilities Model, and how does it support network operations automation?
A: The Resolve Capabilities Model is a NOC automation maturity model designed to help telcos evaluate where they are on their automation journey and define a structured path forward. It guides teams from early awareness of repetitive manual work through implementation and growing pains to fully orchestrated, end-to-end automation.
Timestamp: 05:40–09:15
Q: How do you prioritize automation use cases in a busy NOC environment?
A: The model recommends starting with high-volume, repeatable incidents that consume operator time and contribute to recurring outages. By targeting predictable alert patterns and common remediation steps, teams can reduce noise, improve MTTR, and demonstrate early value. This outcome-driven approach ensures that automation investments deliver measurable efficiency.
Timestamp: 18:20–24:10
Q: What differentiates automation maturity from simply having scripts or tools in place?
A: Maturity is about orchestration and scalability. Many NOCs automate individual steps using scripts or infrastructure orchestration tools, but those efforts often remain siloed. Mature network operations automation connects detection, decision-making, and remediation into coordinated workflows with built-in governance.
Timestamp: 39:45–46:30
