Enterprise Search That Answers 80% of Questions on the First Ask
Resolve's enterprise AI search finds answers across your entire knowledge base and delivers them in the chat tools and portals your team already uses.
Most Employee Questions Already Have Answers. They're Buried Across Your Stack.
When an employee hits a blocker, the clock starts. They search the intranet, click through KB articles, ping a colleague on Slack, and eventually file a ticket that just says "VPN not working." By the time the answer comes back, 45 minutes is gone.
Multiply that by every employee, every day.
Knowledge Agent closes the gap. The moment someone types a question into Teams, Slack, the portal, or email, it interprets intent, retrieves the answer from your full content library, and delivers it tuned to their role and department. The resolution happens inside the conversation they were already having.
Deflect 80% of Employee Requests
Employees get accurate, grounded answers in the tools they already use. Password resets, HR requests, VPN issues, policy questions, and access requests resolve in the conversation, before a ticket is ever filed.
Reach 80%+ Employee Adoption
Employees come back because the experience is good. Intent recognition, 130+ language support, and answers tuned to their role mean the first try usually works.
Service Desk as a Strategic Function
When Knowledge Agent handles the routine questions, your agents focus on complex problems, strategic projects, and the kind of work that moves the business forward.
Enterprise Search That Reads Intent Before It Retrieves
Knowledge Agent operates inside the channels your workforce already uses. The moment a question lands in Teams, Slack, a portal, or an email, it runs a four-step loop that turns scattered enterprise content into an accurate, role-aware answer.
Transform How Your Workforce Gets Help
Knowledge Agent understands the question, finds the answer, and delivers it where the employee already is. No digging through portals, no scanning 50 KB articles, no waiting in a queue for something a policy doc already answers.
Enterprise Search Software Built on Hybrid Retrieval. Searches every system at once: knowledge bases, ITSM, HR, SharePoint, Confluence, Workday, Google Drive, OneDrive, and trusted public sources.
Intent Recognition. Reads casual, vague, or half-formed questions and figures out what the employee actually needs.
Content Interrogator. Pulls the precise answer out of policy docs, HR guidelines, and KB articles in plain language, right inside the conversation.
Enterprise Knowledge Graph. Connects content, people, systems, and topics so even multi-step questions resolve to the right answer.
Role-Aware Personalization. Tailors every answer to the employee's role, department, and location. A finance manager in Singapore and a field tech in Ohio ask the same question and each gets the right answer for them.
Multilingual Coverage. 130+ languages with real-time translation. One source article serves a global workforce.
Built for the Employee, Connected to Everything Else
Knowledge Agent is one of three agents in Resolve's Agentic Resolution Fabric, purpose-built for the front line of IT and HR requests; where the gap between an answer now and a ticket sitting until Tuesday is the whole afternoon.
Every answer comes from your content: knowledge bases, runbooks, policies, resolved tickets. Real-time indexing keeps responses current the moment content changes, and permission enforcement means employees only see what they're cleared to see.
500+ native integrations into ServiceNow, SharePoint, Confluence, Workday, Google Drive, OneDrive, and the portals your employees already live in. Custom sources plug in through API or existing runbooks. No reformatting, no retagging.
Every resolution teaches the fabric. Knowledge gaps surface automatically. Resolution notes from agents and SMEs become new knowledge. The next employee asking the same question gets a better answer, and no one had to update an article.
Measure the Impact on Every Employee Question
Knowledge Agent reports on the questions it resolved, the tickets it deflected, and the hours it returned to the service desk. Every interaction is tracked, measured, and tied to a business outcome.
