Answer 80% of Questions on the First Ask
Solve employee and technician questions in the chat tools and portals they already use, grounded in your enterprise knowledge and tuned to their role.
Most Employee Questions Already Have Answers. They're Buried Across Your Stack.
When an employee hits a blocker, the clock starts. They search the intranet, click through KB articles, ping a colleague on Slack, and eventually file a ticket that just says "VPN not working." By the time the answer comes back, 45 minutes is gone.
Multiply that by every employee, every day.
Knowledge Agent closes the gap. The moment someone types a question into Teams, Slack, the portal, or email, it interprets intent, retrieves the answer from your full content library, and delivers it tuned to their role and department. The resolution happens inside the conversation they were already having.
Deflect 80% of Employee Requests
Employees get accurate, grounded answers in the tools they already use. Password resets, HR requests, VPN issues, policy questions, and access requests resolve in the conversation, before a ticket is ever filed.
Reach 80%+ Employee Adoption
Employees come back because the experience is good. Intent recognition, 130+ language support, and answers tuned to their role mean the first try usually works.
Service Desk as a Strategic Function
When Knowledge Agent handles the routine questions, your agents focus on complex problems, strategic projects, and the kind of work that moves the business forward.
An Answer Engine That Reads Intent Before It Retrieves
Knowledge Agent operates inside the channels your workforce already uses. The moment a question lands in Teams, Slack, a portal, or an email, it runs a four-step loop that turns scattered enterprise content into an accurate, role-aware answer.
Transform How Your Workforce Gets Help
Hybrid Search. Searches every system at once such as knowledge bases, ITSM, HR, SharePoint, Confluence, Workday, Google Drive, OneDrive, and trusted public sources.
Intent Recognition. Reads casual, vague, or half-formed questions and figures out what the employee actually needs.
Content Interrogator. Pulls the precise answer out of policy docs, HR guidelines, and KB articles in plain language, right inside the conversation.
Enterprise Knowledge Graph. Connects content, people, systems, and topics so even multi-step questions resolve to the right answer.
Role-Aware Personalization. Tailors every answer to the employee's role, department, and location. A finance manager in Singapore and a field tech in Ohio ask the same question and each gets the right answer for them..Tailors every answer to the employee's role, department, and location. A finance manager in Singapore and a field tech in Ohio ask the same question and each gets the right answer for them.Tailors every answer to the employee's role, department, and location. A finance manager in Singapore and a field tech in Ohio ask the same question and each gets the right answer for them.Tailors every response to user role, department, location, and permissions. The same question returns the right answer for a finance manager in Singapore and a field technician in Ohio.
Multilingual Coverage. 130+ languages with real-time translation. One source article serves a global workforce.
Built for the Employee, Connected to Everything Else
Knowledge Agent is one of three agents in Resolve's Agentic Resolution Fabric, purpose-built for the front line of IT and HR requests; where the gap between an answer now and a ticket sitting until Tuesday is the whole afternoon.
