Close 70%+ of L1 Tickets Autonomously
Autonomously handle routine work across IT, HR, network, ops, and security. Run it end-to-end through your service desk, or call it for last-mile execution after ITSM triage.
The Same 50 Requests Fill Your Queue Every Morning
Password resets and VPN drops from IT. New-hire access from HR. Patching from infrastructure. Firewall changes from security. Alert remediation from network ops. The same ticket types every day, and L1 closes each one by running the same 8-step resolution. The work is necessary; but almost none of it needs a human on the keyboard.
Automation Agent closes those tickets for you. Connect it to your ITSM for end-to-end resolution, from creation through verification and closure. Or plug it into your existing workflow for last-mile execution after another system handles triage. Your service desk stops being the bottleneck for every team's routine requests.
Close 70%+ of L1 Tickets Without Agent Involvement
Routine work from IT, HR, network, infrastructure, and security runs end to end with a full audit trail. The tickets your agents shouldn’t touch never reach them.
Cut MTTR From Hours to Seconds
When a ticket hits the queue, Automation Agent picks it up in seconds. What used to take 45 minutes of agent time runs autonomously in under a minute, whether Automation Agent handles the full workflow or just the resolution step.
Scale Every Team Without Scaling Headcount
Automation Agent absorbs the routine work coming from every team in the enterprise. Service desk volume drops. Agent time goes to complex incidents and strategic projects. Operating costs flatten while service quality climbs.
An Engine That Runs the Whole Workflow or Just the Last Step
Automation Agent fits your service desk the way you run it. Trigger it directly from ITSM, chat, or email for the full end-to-end loop across IT, HR, network, infrastructure, and security. Or call it once another system has classified and routed the ticket. The four-step execution runs the same way either way.
Transform How Your Service Desk Handles Work From Every Team
Event-Driven Triggers. Launches workflows from ITSM tickets, chat requests, alerts, emails, and scheduled jobs.
Cross-System Orchestration. One workflow can reset a password in AD, update the ticket in ServiceNow, notify the employee in Slack, and verify the fix in your monitoring tool. No handoffs, no context lost between systems.
Pre-Built Integrations. 5,000+ workflows and 500+ native integrations across ITSM, observability, cloud, network, identity, and HR. Including ServiceNow, Jira, Workday, Okta, and the rest of your stack.
Human-Guided Automation. Run fully autonomous or inject approval gates for changes that require human judgment before execution.
Audit Trail and Governance. Every action, every step, every decision captured with RBAC enforcement. SOC 2 and ISO 27001 ready.
Self-Learning Loop. Every resolved ticket feeds the fabric. The next time the same issue shows up, the workflow is faster and more accurate.
Built for Execution, Connected to Everything Else
Automation Agent is one of three agents in Resolve's Agentic Resolution Fabric, built for the execution layer of the autonomous enterprise. Where routine work from every team meets cross-system complexity, and every autonomous resolution returns an hour of agent time.
