Ticket and Alert Reduction

Eliminate Up to 90% of Ticket Volume & Alert Noise

Agentic automation diagnoses, triages and resolves issues at the source, reducing manual escalations and false positives.

Ticket and Alert Reduction
solutions & Benefits

Don’t Just Silence the Noise. Resolve the Critical.

Free your teams from the constant flood of tickets and alerts that bury real issues. Resolve cuts through the chaos with intelligent automation that filters, analyzes, and resolves alerts in real-time, so your team can focus on what really matters.

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Manual Triage & Escalations

With Resolve

Faster MTTR

Automate triage, diagnosis, and remediation to slash resolution times by over 90%

Alert Fatigue & False Positives

With Resolve

Actionable Insights

Filter noise, and surface only critical events that need attention

Outages & Service Interruptions

With Resolve

Improved Service Reliability

Proactively prevent outages by fixing issues before they impact customers.

Ticket Bottlenecks

With Resolve

Zero Ticket IT

Create seamless workflows and self-healing systems that resolve issues at the source, before a ticket is ever created.

Case Study
80%

Reduction in MTTR

Unlocked positive changes for the team around productivity and SLA consistency
Achieved cost savings of $1.4 million over three years with 20% fewer outages
Unified their automations to improve efficiency across systems and processes

Fortune 500 Financial Firm Reclaims ITSM Bandwidth by Automating Ticket Resolutions

Read The Story
how it works

Go from Alert to Resolution in Four Swift Steps

Monitoring and observability tools are great at detecting but are not designed for prioritization or resolution. That’s where Resolve makes a difference.

Watch Automation in Action

Validation & Triage

Filter out false positives to verify real issues.

Diagnosis & Root Cause Analysis

Run comprehensive diagnosis across affected and related systems to understand the real source of the problem.

Remediation

Resolve common incidents automatically before users even notice.

Log Enrichment

Log everything to provide complete context for audits and escalations.

capabilities

Agentic Automation & Orchestration for All of IT

Automation

Empower yourself with always-on agentic automation that keeps your IT and network processes running smoothly.

Explore Automation
Orchestrate

Coordinate tasks across IT and network operations to automate mission-critical processes end-to-end.

Explore Orchestration
Integrations & APIs

Hundreds of integration options deliver a seamless orchestration experience.

Explore Integrations & APIs
Discovery & Dependency Mapping

Visualize your IT environment in real time to accelerate resolutions and reduce security risks with auto-discovery and dependency mapping.

Explore Discovery & Dependency Mapping

Empower yourself with always-on agentic automation that keeps your IT and network processes running smoothly.

Explore Automation

Coordinate tasks across IT and network operations to automate mission-critical processes end-to-end.

Explore Orchestration

Hundreds of integration options deliver a seamless orchestration experience.

Explore Integrations & API

Visualize your IT environment in real time to accelerate resolutions and reduce security risks with auto-discovery and dependency mapping.

Explore DDM
recognition

Resolve Named a Visionary in the 2024 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAPs)

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Integrations

Integrate with Anything

From API to CLI, cloud to colocation, we connect to everything in your hybrid environment.

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Filters
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Identity + Access Management

Tools:
Microsoft AD
,
LDAP
,
Aerohive Networks
,
Okta
,

LLMs + AI Models

Tools:
ChatGPT
,
Claude
,
DeepSeek
,
Gemini
,
LLaMA
,
Hugging Face
,
Amazon
,
Microsoft Azure
,

Network

Tools:
Cisco
,
Alcatel-Lucent
,
Nokia
,
Juniper
,
Ericsson
,
Huawei
,
Ciena
,
IBM Netcool
,
Ansible
,

Security + SIEMs

Tools:
Splunk
,
FireEye
,
Symantec
,
Palo Alto Networks
,
AlertLogic
,
F5
,
IBM
,
AlienVault
,
Cisco
,
Tufin
,

Server + OS

Tools:
Microsoft
,
Oracle
,
RedHat Linux
,
AIS
,

Service Desk

Tools:
ServiceNow
,
Jira
,
BMC Remedy
,
Freshworks
,
Zendesk
,
PagerDuty
,
Salesforce
,
Ivanti
,
VMWare
,
EasyVista
,