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5G Demands Telcos Automate

Written By Ari Stowe
Apr 30, 2024

The rollout of 5G technology marks a significant evolution in telecommunications, promising faster speeds, lower latency, and greater connectivity. At its core, 5G is the fifth generation of mobile networks, designed to handle the growing demands of connected devices and data-intensive applications.  

With peak speeds reaching up to 10 Gbps and latency as low as 1 ms, 5G is set to revolutionize industries from healthcare to gaming, providing a robust platform for innovations like autonomous vehicles and virtual reality. 

For customers, 5G means a seamless and instantaneous online experience. Video streaming, online gaming, and video conferencing will be smoother and more reliable, enabling new levels of interaction and productivity. 5G will also facilitate the Internet of Things (IoT), allowing for a multitude of connected devices in homes, cities, and industries, all communicating in real-time. 

The Impact of 5G on Telcos and Their Infrastructure 

While 5G offers exciting opportunities for customers, it poses a unique set of challenges for telecommunications companies (telcos). The high-speed, low-latency nature of 5G requires significant infrastructure changes, including new base stations, backhaul systems, and core network upgrades.  

Telcos must adapt their networks to accommodate higher bandwidth demands and support the sheer volume of devices that 5G enables. 

The transition to 5G is not just about building new infrastructure; it’s about managing and orchestrating complex networks.  

Telcos must ensure that their networks are resilient, flexible, and scalable to meet customer expectations. This transformation also impacts network operations centers (NOCs), which must process more data, manage more alarms, and respond to issues faster than ever before. 

As telcos adopt 5G, they face several critical challenges: 

  • Infrastructure Upgrade: Building out a 5G network requires a massive investment in new hardware, such as small cells, macro cells, and fiber backhaul. This infrastructure must be deployed strategically to ensure adequate coverage and capacity. 
  • Network Complexity: 5G networks are inherently more complex than their predecessors. They require advanced network slicing, edge computing, and virtualization, which demand sophisticated management and orchestration. 
  • Operational Efficiency: With the increased volume of data and alarms, NOCs and support teams face a considerable burden. Manual processes and traditional troubleshooting methods are no longer sufficient to maintain high service levels. 
  • Customer Experience: As 5G introduces new services and applications, telcos must ensure a seamless customer experience. Any network downtime or latency issues can significantly impact customer satisfaction. 

5G’s Demands? Automation is the Solution 

Automation is the key to addressing the challenges of 5G adoption. By automating repetitive tasks and streamlining complex processes, telcos can improve efficiency, reduce operational costs, and enhance customer experience.  

Automation also plays a critical role in reducing technical debt, allowing telcos to focus on innovation and growth through: 

  • Infrastructure Deployment: Automation can accelerate the deployment of 5G infrastructure by automating site surveys, equipment installation, and configuration. This speeds up the rollout process and reduces manual errors. 
  • Network Management: Automated monitoring and diagnostic tools can help NOCs manage the complexity of 5G networks. By using AI and machine learning, telcos can proactively detect and resolve network issues before they impact customers. 
  • Operational Efficiency: Automation reduces the burden on NOCs and support teams by automating routine tasks such as alarm management, incident response, and ticketing. This allows teams to focus on high-value activities and improve service levels. 

5 Practical Use Cases for Automation in 5G 

Here are five practical use cases that demonstrate how automation can support telcos in their journey to 5G adoption: 

1. Polling the Networks  

Automation can regularly poll 1000s of networks in a few seconds to gather critical data on performance, bandwidth usage, and signal strength. This information helps telcos optimize network configurations and detect potential issues early. It could, for example, correlate outages with weather patterns and optimize technician dispatch. 

2. Customer Service 

While customer service platforms like chatbots and virtual assistants can help with common customer inquiries and support requests, automation can help your customer service reps service your customers faster.  

For example, automations can quickly correlate data between the customer’s location and network availability to indicate any outages/problems. This reduces the load on customer service teams and ensures a faster response for customers. 

3. Left-Shift the NOC 

Automation allows telcos to “shift-left” their NOC operations by enabling lower-level support teams to handle more complex issues. By capturing and automating tribal knowledge, NOCs can resolve problems quickly without escalating to higher-level support. 

4. IT Capacity for 5G with Automated Alarm Management:  

Automation can streamline alarm management by filtering and categorizing alarms based on priority and urgency. This ensures that critical alarms are addressed promptly, reducing downtime and improving network reliability. 

5. Self-Service for Customers 

Automation empowers customers with self-service options, allowing them to troubleshoot common issues without contacting customer service. This enhances the customer experience and reduces the burden on support teams. 

Don’t stress, there’s hope. 

The adoption of 5G brings both exciting opportunities and significant challenges for telcos. Automation is the key to overcoming these challenges, providing telcos with the tools they need to streamline operations, improve efficiency, and enhance customer experience.  

By embracing automation, telcos can ensure a smooth transition to 5G and stay competitive in a rapidly evolving telecommunications landscape. 

Talk to an Expert to see how it can help you.  

About the author, Ari Stowe:

About the author, Ari Stowe:

VP, Product at Resolve Systems

As VP, Product, Ari Stowe leads Resolve's product organization. He is a resourceful product management professional and highly driven individual, continuously looking to further his skills and knowledge through constant learning. Ari's primary role as a Senior Product Director has allowed him the opportunity to navigate emerging technologies and drive innovation across multiple product lines. Along with his passion for product management, Ari has a strong passion for mentoring others. He takes great pride in seeing others succeed and in reaching their full potential.