Resolve launches the industry’s first automation as-a-service. Learn More ›

The Top 5 Use Cases for IT Automation in the Telco Industry to Be Future-Ready Today 

Written By Brent Hunter
May 9, 2023

*As originally published as a guest article on FutureNet World Insights 

Navigating the fast-paced, highly competitive telecommunications industry calls for a proactive approach to stay ahead of the curve. As customer expectations soar and technological advancements continue to shape the sector, telcos must embrace IT automation to remain relevant. Delving into 5 top use cases for IT automation in the telco industry, let’s uncover the key drivers that empower businesses to thrive in today’s market and be well-prepared for the demands of the future. 

1. Network Automation 

Network automation involves automating the management, deployment, and monitoring of network devices and services. This can significantly improve the efficiency of network operations, reduce human errors, and minimize downtime. For telcos, network automation is essential in ensuring reliable and high-quality service delivery. 

Key benefits of network automation for telcos: 

  • Faster deployment of network services 
  • Improved network performance and reliability 
  • Enhanced security through real-time monitoring and automated threat response 
  • Reduced operational costs 

Example use cases include device onboarding, network device inventory and backups, and software upgrades. 

2. Incident Management 

Efficient incident management is crucial for maintaining service quality and customer satisfaction. IT automation can streamline incident management processes by automatically detecting, categorizing, and prioritizing incidents. Automated workflows can also help in the swift resolution of issues, minimizing the impact on customers. 

Key benefits of automated incident management for telcos: 

  • Faster issue detection and resolution 
  • Enhanced customer satisfaction and loyalty 
  • Reduced need for manual intervention 
  • Improved service level agreement (SLA) compliance 

Example use cases include link down issues, health-check of passive intermodulation devices, and VPN connectivity issues. 

3. Provisioning and Decommissioning of Services 

IT automation can significantly speed up the provisioning and decommissioning of services, such as setting up new connections or decommissioning unused resources. By automating these processes, telcos can ensure that customers receive services promptly, and resources are utilized efficiently. 

Key benefits of automated provisioning and decommissioning for telcos: 

  • Improved customer experience 
  • Faster time-to-market for new services 
  • Optimized resource utilization 
  • Reduced operational costs 

Example use cases include new device service configuration, re-homing configurations, and remote device calibrations. 

4. Performance Analytics 

With the increasing volume of data from a multitude of sources within network and IT systems, turning the data into actionable insights can help telcos harness the value of data. These analytics can play a vital role in improving the quality of services offered by telcos.  

With IT automation, data from multi-vendor sources can be collected, analyzed, and visualized in real-time, enabling telcos to make data-driven decisions and proactively address potential issues. 

Key benefits of automated performance analytics for telcos: 

  • Real-time insights into network and service performance 
  • Proactive identification and resolution of performance bottlenecks 
  • Enhanced service quality and customer satisfaction 
  • Better-informed decision-making 

Example use cases include Netcool alarm diagnostics, log file audit, and IT ticket analysis/enrichment. 

6. 5G Network Deployment and Management 

5G is revolutionizing the telecommunications industry with faster data speeds, lower latency, and improved network capacity. IT automation can help telcos efficiently deploy and manage their 5G networks, ensuring optimal performance, resource allocation, and service delivery. 

Key benefits of automated 5G network deployment and management for telcos: 

  • Accelerated 5G network rollout 
  • Enhanced network performance and capacity 
  • Improved resource allocation and utilization 
  • Reduced operational costs and complexity 

Example use cases include RAN test connectivity, network auto-remediation, and customer case update emails. 

Embracing Automation for a Future-Ready Telecommunications Landscape 

As the future of the telecommunications industry unfolds, embracing IT automation is imperative for telcos to remain competitive and agile. By automating essential processes such as network automation, incident management, provisioning and decommissioning of services, performance monitoring and analysis, and 5G network deployment and management, telcos can stay at the forefront of innovation, meet the increasing demands of customers, and adapt to emerging technological trends. 

With the rise of technologies like 5G, the Internet of Things (IoT), and edge computing, the telecommunications landscape is set to become even more complex and interconnected. IT automation will play a crucial role in enabling telcos to harness these innovations, delivering next-generation services and experiences to customers while maintaining operational efficiency. 

By implementing these IT automations, telcos will not only secure their position in the current competitive landscape but also be well-prepared to shape and lead the future of the industry. The adoption of IT automation will undoubtedly drive the telecommunications sector towards new heights of performance, customer satisfaction, and technological breakthroughs. 


About the author, Brent Hunter:

About the author, Brent Hunter:

Sales Engineer

Brent Hunter is a sales engineer at Resolve, based in the United Kingdom. He has cultivated a wide range of technical skills over his 20-year career deploying IT applications and large scale project implementations. Brent is a prolific contributor to Resolve's technical demonstration video library.