We help NetOps teams scale seamlessly to manage exponentially expanding network infrastructure, while delivering continuous service delivery, reducing MTTR, simplifying processes, empowering agents, reducing escalations, saving money, and most importantly… satisfying customers.
by empowering Level 1 agents to validate, diagnose, and resolve IPTV-related incidents without escalation to Level 2 / 3 in one of the largest IPTV providers in the world
by enabling Level 1 agents to resolve incidents quickly and independently - without escalation
by converting manual, reactive tasks related to testing T1 network connectivity into automated, proactive workflows
through automated hourly testing of an entire radio network, automated incident resolution, and daily network health reports
Forrester analyzed the potential ROI of deploying Resolve’s automation platform. Download the report to see how you can achieve a one-month payback period, shave MTTR from 1,889 minutes to a single minute, and save more than $7.7 million!Read the Report See All Resources