Service Reliability

Deliver Always-On Service Reliability with Intelligent Automation

Proactively prevent outages, accelerate recovery, and keep your IT services running flawlessly with agentic automation

Solutions Service Reliability
solutions & Benefits

Stop Downtime Before It Starts

Manual delays and slow response times cause outages and missed SLAs. Resolve’s agentic automation platform detects issues early, triggers real-time fixes, and prevents disruptions before they impact users.

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Disrupted Services That Catch Teams Off-Guard

With Resolve

Issues Fixed Before Your Users Notice

Detect incidents early and trigger fixes without manual intervention with event-driven automation.

Ticket & Incident Backlog

With Resolve

Ticket Volume Reduced Greatly

Remediate incidents with self-healing workflows, dramatically reducing ticket volume and MTTR.

Scrambling to Meet Demand

With Resolve

Operations Scale with the Business

Run millions of automated actions, executing in minutes without requiring extra headcount.

Damaged Trust

With Resolve

Seamless User Experience

Operate mission-critical services smoothly and reliably across complex, hybrid IT ecosystems.

Case Study
6 min to 4 secs

Faster Incident Resolution

Frontline customer service representatives prevent escalations and resolve calls faster
Leveraged Resolve for targeted troubleshooting to drive remediations
Orchestrated fixes on diverse toolsets across their global call centers
Cable&Wireless logo

Cable & Wireless Enhanced Service Delivery by Enabling Frontline Agents to Resolve Issues Independently Through Automation.

Read our Story
how it works

Make Service Reliability Automatic

From early detection to seamless recovery, our intelligent automation platform cuts through noise, fixes issues fast, and keeps your IT operations running at peak performance, without the firefighting.

Watch Automation in Action

Detect Early

Triage through your alert noise real-time and spot issues before they impact services.

Automate Response

Trigger real-time, automated actions the moment an issue is detected to resolve incidents in seconds, not hours.

Orchestrate Recovery

Coordinate end-to-end fixes across systems and teams instantly, restoring service with minimal to zero manual effort.

Optimize Continuously

Track automation ROI and uncover insights to sharpen reliability, boost performance, and scale smarter.

capabilities

Agentic Automation & Orchestration for All of IT

Automation

Empower yourself with always-on agentic automation that keeps your IT and network processes running smoothly.

Explore Automation
Orchestrate

Coordinate tasks across IT and network operations to automate mission-critical processes end-to-end.

Explore Orchestration
Integrations & APIs

Hundreds of integration options deliver a seamless orchestration experience.

Explore Integrations & APIs
Discovery & Dependency Mapping

Visualize your IT environment in real time to accelerate resolutions and reduce security risks with auto-discovery and dependency mapping.

Explore Discovery & Dependency Mapping

Empower yourself with always-on agentic automation that keeps your IT and network processes running smoothly.

Explore Automation

Coordinate tasks across IT and network operations to automate mission-critical processes end-to-end.

Explore Orchestration

Hundreds of integration options deliver a seamless orchestration experience.

Explore Integrations & API

Visualize your IT environment in real time to accelerate resolutions and reduce security risks with auto-discovery and dependency mapping.

Explore DDM
Integrations

Integrate with Anything

From API to CLI, cloud to colocation, we connect to everything in your hybrid environment.

View All Integrations
Filters
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Identity + Access Management

Tools:
Microsoft AD
,
LDAP
,
Aerohive Networks
,
Okta
,

LLMs + AI Models

Tools:
ChatGPT
,
Claude
,
DeepSeek
,
Gemini
,
LLaMA
,
Hugging Face
,
Amazon
,
Microsoft Azure
,

Network

Tools:
Cisco
,
Alcatel-Lucent
,
Nokia
,
Juniper
,
Ericsson
,
Huawei
,
Ciena
,
IBM Netcool
,
Ansible
,

Security + SIEMs

Tools:
Splunk
,
FireEye
,
Symantec
,
Palo Alto Networks
,
AlertLogic
,
F5
,
IBM
,
AlienVault
,
Cisco
,
Tufin
,

Server + OS

Tools:
Microsoft
,
Oracle
,
RedHat Linux
,
AIS
,

Service Desk

Tools:
ServiceNow
,
Jira
,
BMC Remedy
,
Freshworks
,
Zendesk
,
PagerDuty
,
Salesforce
,
Ivanti
,
VMWare
,
EasyVista
,