About us

We're Ushering in the Era of Zero Ticket™ IT

At Resolve, we’re redefining how IT, network, and infrastructure teams predict, prevent, and resolve incidents using agentic IT automation and orchestration.

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The resolve team.

The IT Automation Partner of Choice for Global Enterprises

Our Vision

To create the future of agentic IT and network operations, where AI-powered automation and orchestration drive resilience, agility, and innovation across the business.

Our Mission

We help IT, network, and infrastructure teams break free from the inefficiencies of manual operations. By eliminating repetitive tasks, accelerating response times, and reducing alert noise, we enable IT teams to focus on strategic initiatives that drive growth and innovation.

resolve

What We Do

Resolve is at the forefront of agentic automation, pioneering the shift toward self-healing, autonomous IT, and network operations. Our platform empowers enterprises to:

Slash Ticket & Alert Volume by Up to 90%

Cut through the noise and automatically remediate alerts without human intervention.

Enhance Service Uptime & Reliability

Automatically remediate issues before they impact services with self-healing automation to maintain reliability and maximize operational efficiency

Resolve Incidents in Minutes, Not Hours

Reduce MTTR from hours to minutes with intelligent end-to-end orchestration, ensuring rapid and consistent incident resolution.

Scale IT & Network Operations Without Increasing Headcount

Maximize productivity and efficiency with hyper-scalable automation that optimizes resources and ensures teams focus on strategic priorities.

Why Choose Resolve?

Leading in Agentic IT Operations: AI-driven automations proactively prevent and resolve technology issues raised by both humans and machines

Technology-Agnostic:
Integrate with any existing IT tech stack
Global Presence:
Local market presence in North America, Europe, and Asia
Enterprise-Grade Scalability:
Trusted by global enterprises to streamline and scale IT and network operations
Why choose resolve?

Our Core Values

We believe a set of strong underlying shared values is the glue that combines talent, skills, and culture into effective teamwork. Here are the core values that drive us as individuals and as a team at Resolve every day:

Automation Obsessed

Automation is at the core of our work. Leaders build systems, use tools, and fix problems at the source, so our team, partners, and customers can tackle the world's hardest challenges.

Customer Obsessed

Leaders start with the customer. Earning and keeping the customer’s trust is the most important thing. Keeping an eye on the competition, their focus is on customers.

Focus

Leaders focus on what’s most important and spend most of their time on it. They plan carefully and avoid distractions. Leaders follow through on their promises

Bias for Action

Leaders act quickly. Most decisions aren’t permanent and don't need over analysis. It's better to have a good plan now than to wait for a perfect one later.

Ownership

Leaders don't trade long-term value for quick wins. They are owners and act on behalf of the entire company. They never say, “That’s not my job.”

Raise the Bar

Leaders set very high standards. They push to deliver high-quality products, services, and processes. They invest in themselves, always looking for ways to improve.

Mutual Benefit

Leaders build relationships that benefit everyone. They find solutions where everyone wins. They create ongoing cycles of value that bring lasting benefits to all involved.

Disagree and Commit

Leaders should speak up when they disagree with decisions and be open to tough conversations. They stick to their beliefs but fully support the final decision once it's made.

Automation Obsessed

Automation is at the core of our work. Leaders build systems, use tools, and fix problems at the source, so our team, partners, and customers can tackle the world's hardest challenges.

Customer Obsessed

Leaders start with the customer. Earning and keeping the customer’s trust is the most important thing. Keeping an eye on the competition, their focus is on customers.

Focus

Leaders focus on what’s most important and spend most of their time on it. They plan carefully and avoid distractions. Leaders follow through on their promises

Bias for Action

Leaders act quickly. Most decisions aren’t permanent and don't need over analysis. It's better to have a good plan now than to wait for a perfect one later.

Disagree and Commit

Leaders should speak up when they disagree with decisions and be open to tough conversations. They stick to their beliefs but fully support the final decision once it's made.

Ownership

Leaders don't trade long-term value for quick wins. They are owners and act on behalf of the entire company. They never say, “That’s not my job.”

Raise the Bar

Leaders set very high standards. They push to deliver high-quality products, services, and processes. They invest in themselves, always looking for ways to improve.

Mutual Benefit

Leaders build relationships that benefit everyone. They find solutions where everyone wins. They create ongoing cycles of value that bring lasting benefits to all involved.

why choose us
“With Resolve, we’ve realized annual savings of $1.25M—about $3,000 per day.”
Representative, Virgin Media
Representative, Virgin Media
“Resolve management and support are fully engaged with us and care about our success.”
Systems Administration Analyst, Banking Services Provder
Systems Administration Analyst, Banking Services Provder
“Now, [with Resolve], we’re able to do more follow-ups and troubleshoot issues that come up. This leads to greater efficiency and the opportunity to create additional automations.”
Senior Product Manager, Syniverse
Senior Product Manager, Syniverse
us by the numbers

Built for IT. Trusted Worldwide.

Resolve has led the charge in IT process automation for over a decade, empowering global enterprises to run millions of automations every day—at scale and with confidence.

$1.8M

Saved Annually

Deployed across telecom, finance, retail, and technology, including brands like Virgin Media, Credit Suisse, and CenturyLink, which have saved up to $1.8M annually through intelligent automation​.

20+

Countries Served

Resolve operates in 20+ countries, with support teams across North America, Europe, and Asia, and provides 24/7 global customer support.

90%

Fewer Tickets

Resolve customers run millions of automations daily, with some reducing ticket volume by up to 90% and MTTR by 80%.

Team

Our Team

Our Team
Board of Directors
Sean Heuer

Sean Heuer

Chief Executive Officer
Ari Stowe

Ari Stowe

Chief Operating Officer
John Gorham

John Gorham

Chief Technology Officer
Mor Peter

Mor Peter

Sr. Director of HR
Andy Carlson

Andy Carlson

Head of Sales
Erin Anderson

Erin Anderson

Head of Marketing
Daniel Cohen

Daniel Cohen

VP of Finance
Daniel Cohen

Daniel Cohen

VP of Finance
Erin Anderson

Erin Anderson

Head of Marketing
Andy Carlson

Andy Carlson

Head of Sales
Mor Peter

Mor Peter

Sr. Director of HR
John Gorham

John Gorham

Chief Technology Officer
Ari Stowe

Ari Stowe

Chief Operating Officer
Sean Heuer

Sean Heuer

Chief Executive Officer
Brad Hibbert

Brad Hibbert

Board Member
Kevin Hickey

Kevin Hickey

Board Member
Michael Triplett

Michael Triplett

Board Member
Brad Hibbert

Brad Hibbert

Board Member
Kevin Hickey

Kevin Hickey

Board Member
Michael Triplett

Michael Triplett

Board Member
resources

Explore Our Resources

Explore Resources
Discover the Agentic IT Automation & Orchestration Platform Powering the Zero Ticket Future
Agentic Automation

Discover the Agentic IT Automation & Orchestration Platform Powering the Zero Ticket Future

Discover Resolve’s new agentic automation platform—built to power Zero Ticket IT with AI agents that prevent incidents, reduce costs, and transform operations.

View Resource
Meet RITA: Your AI Agent for the Service Desk
ITSM & Service Automation

Meet RITA: Your AI Agent for the Service Desk

Discover RITA, Resolve’s AI-powered virtual agent that deflects and resolves IT tickets automatically. Reduce ticket volume, lower MTTR, and deliver instant support at scale.

View Resource
How AI + Automation Are Paving the Way for Autonomous Networks
IT Operations & Engineering

How AI + Automation Are Paving the Way for Autonomous Networks

As AI and automation become the driving forces behind next-generation networks, the industry is heading towards a future of full autonomy. Don't miss this opportunity to learn from the experts about shaping the future of network operations.

View Resource

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