At Resolve, our focus on empowering human ingenuity extends well beyond our products and begins with the people in our organization. We are looking for individuals with a strong sense of pride in their performance, an appetite for innovation and a desire to join a worldwide company that is on a rapid growth trajectory. We offer our employees an opportunity to work in a fun, fast-paced environment, as well as competitive compensation and benefits. If you’re looking for an opportunity to make a noticeable impact on a growing organization, want to be recognized and rewarded for your efforts and realize your full potential, we invite you to explore a career with us.
Interested? Email your resume to hr@resolve.io.
Product Marketing Intern, Summer 2022
Location: Remote
As an intern at Resolve, you will have the opportunity to gain hands-on experience while working alongside industry professionals. You will build and refine skills relevant to your major and future career. Your contributions will be invaluable to the company and products, guaranteeing you a fulfilling internship that you can proudly bring back to your courses.
We are seeking a creative and energetic marketer to work in close collaboration with Product Management to help evolve our product marketing function to the next level. The Product Marketing team at Resolve is responsible for the strategy, launch and development of messaging and positioning of our core platform to help direct and indirect sales teams increase deal velocity and size, partnering closely with stakeholders to introduce new products, launch new marketing assets, and train sales and partners.
The Resolve intern program will allow you to work hand-in hand with mentors and colleagues on your team to ensure you are setup for success.
Responsibilities
- Understand the current market environment and develop go-to-market deliverables to drive customer awareness and promote the solution value to industry influencers.
- Develop strong messaging and positioning for the products clearly communicating the value for different personas.
- Collaborate cross-team with Product Management to understand roadmap and develop Product Marketing strategy.
To find out more, email us at hr@resolve.io.
Digital Marketing Specialist
Location: Remote
We are looking for a Digital Marketing Specialist with experience in launching, analyzing, and tweaking digital campaigns to ensure peak performance, specifically in the B2B SaaS space. You will be primarily responsible for driving top-of-funnel growth through various digital channels and campaigns, including ads, sponsored content, content syndication, and more. You thrive on connecting the dots using data and creatively delivering campaigns that attract and resonate the right audience.
Responsibilities
- Own the execution for planning, implementing, measuring, and optimizing, integrated paid campaigns to drive demand. You’ll be comfortable across several channels including Facebook, LinkedIn, Reddit, Twitter, etc.
- Analyze performance to provide recommendations and identifying new opportunities for growth.
- Execute campaigns and manage campaign performance, including account setup, management, optimization, and audits across major advertising engines, including Facebook Ads, LinkedIn Ads, Reddit, 6sense, Twitter, Twitter/Facebook community management, Retargeting, and Content Syndication.
- Monitor campaign performance with granular tracking across relevant KPIs, including but not limited to impressions, clicks, web visitors, video views, and leads. Test strategies and messaging on a weekly and monthly basis.
- Use strategic, analytical, agile, digital skills to help us achieve our demand generation goals, with a close eye on optimization. Make specific recommendations supported by metrics.
- Create reports to measure campaign performance and demonstrate ROI.
Qualifications & Experience
- 2-3 years of paid digital media experience in B2B SaaS; experience targeting IT audiences is a plus.
- Extremely strong analytical skills and proven track record in making data-driven decisions to continually optimize performance.
- Very curious and always looking to dive deeper into what the data is telling you.
- Strong written communication skills with the ability to develop compelling messaging for different audiences and digital channels.
- Strong knowledge of most digital ad platforms, including Google, Facebook Ads, LinkedIn Ads, Reddit, Twitter, etc.
- A passion for B2B paid media implementation and complete understanding of online marketing metrics like CTR, CPC, CPA, CVR, etc.
- Ability to thrive in a fast-paced environment focused on growth.
- Excellent organizational skills with a proactive approach to projects.
- Experience using project management tools for collaboration is a plus.
- Familiarity with Marketo and Salesforce is a plus.
To find out more, email us at hr@resolve.io.
Regional Sales Director
Location: Remote US
Resolve is looking for self-motivated, high energy regional sales leaders with a passion for helping customers achieve their digital transformation and IT automation goals. Successful applicants will lead sales activity for a given region coordinating with their allocated sales development rep, and sales engineer to grow existing accounts and bring new logos to their region.
As the leader for your assigned region, you will be tasked with directing Resolve's various sales plays across multiple verticals and states, responsible for new business acquisition. The ideal candidate will have experience in fast paced scale up software companies and well versed in selling to the enterprise and in particular IT.
Responsibilities
- Quickly understand Resolve's value proposition and be able to position with target customers in your region
- Work closely with assigned SDR and SE and direct activity across prospecting, discovery, presentations, POC, and closing of business
- Develop rapport with existing customer base, and ensure Resolve is continuing to add value
- Develop a targeting prospecting plan in conjunction with marketing to ensure successful pipeline growth
- Provide accurate forecasting of business in your region, and understand if corporate positioning is working or needs to be altered to achieve goals
- Deliver on increasing revenue within your region through existing customer growth and new customer acquisition
- Collaborate companywide across sales peers/leadership, sales engineering, marketing, and product functions
Qualifications & Experience
- Proven sales experience and ability to exceed quota with at least 10 years of sales experiences, of which 6 years should be selling software solutions to large enterprises
- Ability to quickly understand and convey business value of enterprise solutions
- Proven experience across prospecting, qualification, and presentation skills
- Demonstrated ability of closing new business opportunities, building long term account management, renewal sales and consultative selling
- Ability to build pipeline through existing network without having to rely solely on inbound leads or marketing activity
- Experience negotiating and closing complex deals
- Experience selling to Telco, Finance, Retail, Manufacturing, Oil and Gas all a plus
- Preferably versed in selling IT automation software, and/or ITSM solutions, however, experience selling other enterprise software solutions is also a plus
The position will be remote, and candidates will ideally be located in CA/AZ or TX/OK or IL or GA/FL but the right candidate will be considered in any location.
To find out more, email us at hr@resolve.io.
Full Stack Developer
Location: US
Responsibilities
- Participates fully in the Agile Development process. Work closely with Product and QA to clear requirements and deliver high-quality product in a timely manner
- Implements development tasks with up to high complexity
- Performs code reviews
- Works with Support and Sales team to ensure they are handling the issues in the field appropriately.
- Follows and enforces the established development practices
- Helps with documentation creation when necessary
Qualifications
- 10+ years experience programming with either Java and/or Python for server applications on Linux
- 4+ years experience with multithreaded programming
- 2+ years experience in coding for deployment tools like Chef or Ansible
- Experience with Web Technologies like HTML, JavaScript and CSS is a plus
- Experience with ElasticSearch is a plus
- Experience working with relational DBs like MySQL or Oracle
- Strong knowledge in design patterns and good coding practices
- Continuous integration and continuous delivery/deployment processes experience
- Practice with Scrum framework
To find out more, email us at hr@resolve.io.
Professional Services Consultant
Location: SOFIA Bulgaria
The Professional Services Consultant works jointly with a Solutions Architect and Customer Success Director to help grow the Professional Services business in the region. You will act as a developer on the Resolve solution through assisting the development of solutions in accelerated incident resolution.
At Resolve Systems, we are looking for very strong individuals who have the ability to work in a team, willing to work hard and bring their ingenuity to increase the success of the group. Our team consists of a strong sense of pride in their performance, have an appetite for innovation and enjoy contributing to the success of the company on a daily basis.
Responsibilities
- Act as an integral member of the Professional Services team, taking responsibility for developing solutions from a technical perspective
- Be a self-starter and pro-active member of a team
- Ability to interpret pre-defined workflows relating to business processes
- Ensure all artefacts and associated assets conform to all appropriate standards
- Setup system discovery and monitoring on physical and virtual infrastructure
- Adhere to agreed methodology, governance and controls
- Adapt and build account specific versions of the standard use cases
- Take ownership and support the testing of account specific use cases
- Identify opportunities for continuous improvement and optimization
- Train and support Resolve’s indirect channel partners as directed by management
- Act as a product enhancement feedback loop with Product Management and Engineering
- Help with development of internal and customer facing documentation
- Ability to be a trusted advisor to customers
Qualifications
- 3+ years of experience as a Systems Administrator, Networking Administrator, Dev Ops or a similar position
- Bachelor’s Degree or equivalent
- Strong knowledge of networking (configuration, monitoring, etc.)
- Strong written and verbal communication
- Ability to interpret customer needs and develop strong technical solutions aligned with business value
- "Whatever it takes” attitude for customer success
- Able to thrive in a start-up environment, self-motivated with strong self-development ability
- Experience and understanding of project life cycle
- Experience of the service and technical requirements
- Flexible, quick to learn
- Methodical, attention to detail
- Excellent analytical problem-solving skill
- Strong knowledge of process, tools, architecture, access, settings
- Knowledge of operating systems and administration tasks like MS Windows/Unix/Linux
- Ability to create, modify and understand shell scripts (UNIX/Linux) and batch files (Windows)
- Hands-on experience with one of the following databases: Oracle, MS SQL, MySQL
- Experience working in an enterprise-type software consulting, implementation, and training experience a plus
- Experience of continuous improvement and Agile development methodologies is a plus
- Ability to understand and write scripting code is a plus
- Understanding of integration APIs is a plus
To find out more, email us at hr@resolve.io.
Technical Product Manager
Location: SOFIA Bulgaria
As a Technical Product Manager, you will be responsible for bridging the gap between the Product Management and R&D departments to ensure that features get developed according to customer needs.
The successful candidate is an experienced Software Engineer or System Engineer who has a background as a product owner and experience with system architecture and is customer- and business-oriented. The candidate should be able to translate high-level requirements into deep technical ones.
If you are passionate about working with Product and R&D, understanding customer requirements, and translating business needs into deep technical requirements, this is the challenge for you!
Responsibilities
- Work with R&D leadership and Product Management to understand customer needs and new feature requirements
- Translate high-level requirements into low-level comprehensive technical requirements that developers can use to breakdown and implement features
- Define Epic and User Stories requirements and acceptance criteria for both technical and non-technical requirements
- Collaborate with cross-functional group of developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations
- Define success criteria for testing and product acceptance
- Facilitate the creation and maintenance of proper product documentation
- Ensure on-time delivery and quality assurance against agreed scope
- Uncover and understand customer needs and translate them into technical requirements
- Incorporate feature requests into product roadmap
- Manage and coordinate delivery of product releases for new and existing clients
- Serve as product expert and be the go-to-person for developers who have questions
- Host product demos and webinars related to product architecture and new features
- Understand market trends and develop competitive analysis on a regular basis
Qualifications
- 5+ years of overall software engineering, systems engineering, and/or technical product management experience
- 2+ years of experience as a Product Owner or similar role in technical product management at a technology product company
- Experience writing user stories, managing backlogs, and working with Agile and Scrum methodologies using tools like Jira
- Experience with all aspects of the Software Development Lifecycle
- Experience working autonomously, leading cross-functional teams distributed across multiple time zones
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Experience contributing to engineering discussions around technology and strategy related to a product
- Strong base of knowledge around technical development processes
- Excellent written and verbal communication skills in English
To find out more, email us at hr@resolve.io.
Senior Software Engineer, Dev (Full-Stack C# NET)
Location: SOFIA Bulgaria
Works on the design and implementation of the Resolve products as a part of a software development team working in collaboration with product management and quality assurance. Analyzes product requirements, creates functional and design specifications, develops and supports the code base. Works under regular supervision from a team lead.
Responsibilities
- Participates fully in the Agile Development process. Work closely with Product and QA to clear requirements and deliver high-quality product in a timely manner
- Implements development tasks with up to high complexity
- Performs code reviews
- Writes Unit Tests
- Follows and enforces the established development practices
- Helps with documentation creation when necessary
Qualifications
- Bachelor / Master in Computer Science or related field
- 4 years experience programming with C# for server application
- 2 years experience with multithreaded programming
- 2 years experience with Angular
- Experience working in SaaS / Cloud multi-tenet environments
- Experience working with big volumes MS-SQLDB
- Strong knowledge in design patterns
To find out more, email us at hr@resolve.io.
Senior Software Engineer, Dev (Full-stack Java)
Location: SOFIA Bulgaria
Works on the design and implementation of the Resolve products as a part of a software development team working in collaboration with product management and quality assurance. Analyzes product requirements, creates functional and design specifications, develops and supports the code base. Works under regular supervision from a team lead.
Responsibilities
- Participates fully in the Agile Development process. Work closely with Product and QA to clear requirements and deliver high-quality product in a timely manner
- Implements development tasks with up to high complexity
- Performs code reviews
- Writes Unit Tests
- Follows and enforces the established development practices
- Helps with documentation creation when necessary
Qualifications
- Bachelor / Master in Computer Science or related field
- 4 years experience programming with Java for server application
- 2 years experience with multithreaded programming
- 2 years experience with Front-End framework - Angular, React, Vue, etc.
- Experience working with relational databases
- Strong knowledge in design patterns
To find out more, email us at hr@resolve.io.
QA Automation
Location: SOFIA Bulgaria
The Automation QA is responsible for validating new stories and for creating automation tests for the product, using different testing frameworks – UI, HTTP Rest, Visual Difference, etc. QAs participate fully in the Agile Development process.
Responsibilities
- Design test cases
- Manually validate and verify new stories
- Develop automated tests. Regularly verify and maintain them
- Find and report defects
- Work closely with other people in the engineering and product teams, in order to deliver high quality products in a timely manner
Qualifications
- Good understanding of Java and OOP
- 2+ years of experience with Selenium Web Driver, testing a modern single-page application
- Good understanding of Web Technologies – HTML, CSS, JS, HTTP
- Hands-on experience with CI tools is required (Jenkins is a plus)
- Hands-on experience with Git is required (GitHub is a plus)
- Experience with Linux, relational databases, simple SQL knowledge, and experience with ELQ stack are a plus
To find out more, email us at hr@resolve.io.
Senior DevOps Engineer
Location: SOFIA Bulgaria
Design, build and maintain the CI / CD framework used for developing and delivering the Resolve products. Maintain and improve the current infrastructure, used by the engineering teams. Use coding to automate, speed-up and make the operations tasks more reliable. Work closely with engineering teams to understand the current and future needs, pain-points and priorities and plan accordingly. Work closely with engineering and product teams to understand the customer needs in regards to product and operations.
- Work closely with engineering team to establish and maintain good CI / CD processes
- Monitor and maintain the current virtual infrastructure and provide new nodes on demand
- Automate the provisioning and setup of virtual infrastructure
To find out more, email us at hr@resolve.io.
Senior Technical Writer
Location: SOFIA Bulgaria
As a Resolve Technical Writer, you will take an active part in reshaping the product documentation into a lean, fast, flexible, and user focused self-service resource. We are looking for someone who can self-dependently play champion for the user and successfully bridge the in-company engineering knowledge with the user’s expectations.
You will be creating various information resources such as text-based documentation, graphical content, API references, and storyboards for videos, as well as contributing text for UX and other roles.
Responsibilities
- Understand highly technical product features targeting administrators and developers
- Use a wide range of information sources, including internal documentation, wireframes, user stories, bug reports, code comments, and direct communication with SMEs around the globe
- Develop and publish technical content based on the collected information
- Ensure the content’s accuracy hands-on against pre-release software versions
- Work with Support to address customer pain points
- Work with PM to understand and give feedback on planned features and strategic directions
- Work with UX to ensure that all products and features use consistent terminology and correct English
Qualifications
- At least 5 years of experience as a technical writer
- Excellent command of English
- Able to read and understand complex technical concepts
- Good understanding of IT
- Excellent understanding of the software life cycle
- Experience with Jira and Confluence
- Able to work without much supervision
- Curious and excited about showing off a cutting-edge product to a discriminating audience
To find out more, email us at hr@resolve.io.
