Mobile World Congress: The Resolve Experience!

Mobile World Congress is one of the biggest international events in telecom. It's a chance for industry leaders to meet, showcase technology, and push the service delivery envelope.

Naturally, the Resolve team was on-site for all of that and more!

Over the course of three days, our team showcased our capabilities to telco professionals from all over the world, had the chance to listen in on groundbreaking thought leadership, and had some fun along the way (we handed out some pretty awesome prizes).

Here are a few highlights from the event!

Day One: Setup & A Great Start

The Resolve team hit the ground running on day one. We set up the booth ASAP, said hi to our neighbors, and started the conversation about process automation! Our automation approach has helped countless telecom clients streamline network operations and prevent potential issues before they become actual problems.

We were eager to have that conversation and showcase our capabilities with attendees from all over the world! Right from the get-go, we had the opportunity to speak to folks from Australia, New Zealand, Europe, China, Africa, and south Asia.

The attendees' diversity speaks to the global need for process automation and a meaningfully improved NOC; after all, these elements translate directly to a better customer experience!

With that in mind, we kicked off an interview series: Bots on The Block!

We took off from the booth to interview attendees and ask what they'd love to get out of automation. The most common response? Getting literal hours of the workday back from manual processing and incident intervention. This didn't come as a surprise; countless IT teams in telecom and beyond must contend with massive ticket volumes, reactive incident management, and other challenges that can hold your digital ecosystem back.

The conversation wasn't exclusively dominated by process automation, though. We decided to have a bit of fun with the event and set up a hook-and-ring game, complete with prizes! Attendees had the chance to vie for a pair of brand-new AirPods.

Not a bad way to cap off day one!

Day 2: Network Ops and Mac Minis

With day 2 of MWC underway, it was time for us to keep getting our message out to the airwaves: process automation makes telco teams' lives easier while also improving every customer's experience.

Some of the points we covered with visitors to our booth were:

1. Improved Operational Efficiency: Automation helps telecom companies speed up routine tasks, such as network monitoring, service provisioning, billing, and customer support. By automating repetitive processes, companies can reduce manual intervention, minimize errors, and handle higher volumes of transactions without increasing workforce size.
2. Cost Reduction: Automating manual tasks reduces labor costs, minimizes errors that could lead to costly mistakes, and allows employees to focus on more strategic tasks. Automation can also help optimize resource allocation, reducing wastage and increasing operational profitability.
3. Faster Service Provisioning: Telecom providers often need to activate or modify services quickly. Automation enables faster order processing, provisioning of new services, and customer onboarding. This helps companies meet customer demands more swiftly and improves customer satisfaction.
4. Network Management: In telecom, network automation and monitoring are critical for ensuring optimal performance. Automation tools can help manage network resources more effectively, detect issues proactively, and trigger corrective actions automatically without human involvement. This can lead to a more reliable service for customers.
5. Scalability: As telecom companies grow, automation provides the scalability needed to handle increased customer demands, service offerings, and geographic coverage. It allows telecom companies to scale their operations quickly without sacrificing service quality or adding excessive resources.  showing everyone else up at a round of hook-and-ring (one of our team members also managed to land the ring five times in a row, and was not shy about it).

Needless to say, it wasn't long before our booth had a line! Folks could also try their hand at a day-two prize: one lucky attendee walked away with a Mac Mini after showing everyone else up at a round of hook-and-ring (our SME Padraig Murphy also managed to land the ring five times in a row and was not shy about it).
 
Day two ended up being a pretty busy affair. We shared demos at the speed of light, attendees came by at a rapid pace, and our team worked hard to get the Resolve message out there.

Once all of that wound down, it was time for our big finale: day three!

Day 3: Fashionable Automation

By now, we'd talked to telecom professionals from all over the world, handed out a few prizes, and showcased our message to as many fellow attendees as possible. We'd also handed out a few neat prizes and taken whatever spare moments we could to soak up Barcelona.

Well, one theme stood out loud and clear: automation is no longer optional in modern network operations. As 5G, private networks, and AI-powered connectivity take center stage, manual operations simply can't keep up with the explosion of complexity in today's digital ecosystem.

The other learning here? The shift we saw at MWC with AI-driven NOC automation is no longer futuristic—it's happening now. By automating incident resolution, predictive maintenance, and real-time remediation, network teams finally have a chance to break out of firefighting mode.

In other words, the networks of the future will heal and optimize themselves for the most common simple failures and only escalate when a human mind is needed.

Resolve had a great time at Mobile World Congress 2025; we appreciated the chance to speak with network and automation professionals and look forward to lending our expertise to the betterment of NOCs all over the world.