The State of IT Automation: New Pressures Invite New Opportunities Read Report

IT Operations Automation

Modernize IT Operations for Business Agility and Scalability

Automate and Orchestrate your IT Processes to Deliver Reliable, Innovative IT Services

I&O professionals are constantly balancing time between keeping the lights on and delivering innovation at the pace businesses are demanding. Add to this the complexity of technology itself with cloud-native, micro-services and legacy applications all requiring specialized skills to maintain.

Resolve provides the foundation needed for IT organizations to support a digital business and to scale as fast as the business demands. Automate IT processes with Resolve to orchestrate tasks across multiple, diverse technologies and rein in complexity.

60x IMPROVEMENT IN MTTR

(from 3 hours to a few minutes) by automating resolution of storage utilization errors for another top three global credit card company

80% FEWER MAN HOURS

by safely automating application access and permissions granting in a Fortune 100 enterprise

90% GAIN IN EFFICIENCY

(from 45 minutes to 5 minutes) by automating service restarts for the leading U.S. drug store chain

40% FEWER MAN HOURS

by automating proactive checks for RAID systems, UNIX boxes, Citrix servers, databases, and disk space for a top tier global services company

Seamlessly Automate and Orchestrate Across All of Your IT Silos

3 Self service helpdesk

Better IT Service Delivery

Empower your team to standardize and deliver services fast with automated operations

14 Scale automation faster

Scale Operations

Increase enterprise velocity by eliminating time-consuming manual work and increase IT capacity

8 Optimize cost

Contain Operational Costs

Contain costs with dramatically increased process efficiency. With increased accuracy and speed

9 Maintain a healthy network

Governance and Change Management

Ensure every change is recorded and available for audit with automated ticket enrichment

Resolve IT Operations Automation Solutions

Feature noise reduction lg

Incident Response & Auto-remediation

Develop Best-In-Class Response with Automated Incident Routing, Diagnostics and Remediation

  • Validate alerts and eliminate false positives by automating time-consuming system and service checks
  • Automatically resolve common IT incidents using a library of pre-built automated tasks and workflows
  • Run comprehensive diagnostics and enrich incidents to ensure speedy manual resolutions by SMEs
  • Arm admins with interactive automations, including step-by-step instructions, incremental automations, and decision trees for more complex events
  • Enable admins to execute remediation steps without direct access to the systems
  • Enrich IT tickets with all remediation actions and case artifacts for compliance, governance, and auditing purposes

Popular Automations:

  • Server Restarts
  • Disk Space Remediation
  • Ticket Enrichment
Cross-domain-automation

Infrastructure & Operations Service Request Automation

Streamline management of your IT resources with automated provisioning and IT oversight

  • Integrate and automate updates to your service and change request systems (like ServiceNow, Remedy, Jira, and more)
  • Automate service requests across your IT, network, and security infrastructure to ensure speedy fulfillment
  • Foster cross team collaboration, eliminate time-consuming handoffs between your IT Ops, NetOps, and SecOps teams
  • Orchestrate processes leveraging your existing point automation tools or handle the entire end-to-end deployment using our platform
  • Ensure change compliance, enforce policy and controls, and provide a full audit trail

Popular Automations:

  • Server Patching
  • Health Checks
  • Infrastructure Provisioning
2022 07 19 15 49 34 Resolve Actions Express 2

A Powerful Automation Platform with the Fastest Time to Value

Fastest time to value with SaaS
Enable rapid adoption and support thousands of automation workflows without the need for maintenance

Low-code/, no-code or bring-your-own automation
Simply drag and drop to build new automations or import your existing scripts to build a library

1000s of pre-built integrations and workflows
Download out-of-the-box integrations and pre-built workflows from the Automation Exchange

Human-guided, interactive automation procedures
Allow for human input into complex resolution workflows so IT can safely provision connectivity or configure systems

Incident management with intuitive dashboards
Centralize management all aspects of the incident resolution process with detailed color-coded dashboards

Built-in ROI calculator
Clearly articulate the ROI for each automation workflow with metrics and reports

INTEGRATIONS IN YOUR NETWORK OPERATIONS ENVIRONMENT

Seamless Integration with Your Favorite Compute Technologies

Visit Our Resource Center