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Contest

The Process Games: Win a Custom Service Blueprint and Expert Workshop

Are you tired of navigating through complex and inefficient processes? Do you crave streamlined workflows that save time and resources? 

Resolve Systems beckons you to the ultimate arena: The Process Games. A place where only the most cunning, strategic, and resourceful processes survive. 

The prize? A transformation that ensures survival through a complimentary expert workshop and a custom-tailored service blueprint to vanquish your most perplexing IT adversaries. 

Submit your most challenging process as tributes and watch as our champions, seasoned in the art of IT automation, dissect, perfect and reconstruct your processes, forging a path to victory.

Two examples to get your imagination going:

Example 1: 

Process Name: Employee Onboarding

Trigger Point: IT ticket  

Steps:  

  1. HR files an IT ticket with all the details – Person name, ID, and additional accounts to be created.
  2. The IT ticket SLA is 5 days, and he starts by creating an account in AD and Microsoft 365. He grants access to Okta (SSO) and Adobe Marketo based on the employee profile.
  3. The ticket is updated with all the information and all login details are sent to the email id for password reset.
  4.  HR acknowledges and closes the ticket.

Integrations: Okta, AD, Microsoft 365, Marketo, ServiceNow 

Example 2:

Process Name: Incident Response [Application Failure]

Trigger Point: Observability Alert from AppDynamics <alert> 

Steps:  

  1. Parse alert for details and identify failure point to be DB
  2. Identify faulting DB node based on alert information
  3. Perform network diagnostics
  4. If that fails:
    • Check firewall and fix misconfiguration
  5. If that works:
    • Stop node’s DB services
    • Remove node from cluster
    • Restart management node
    • Add node back to the cluster
    • Restart management node again
    • Ensure nodes are behaving normally
  6. Confirm application is working well

Integrations: AppDynamics, ServiceNow 

Are you ready to step into the arena and claim your prize? Submit your process now and let the games begin! 

In this merciless pursuit of efficiency, “may the odds be ever in your favor.”

Enter Your Process for a Chance to Win

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