by Holly Pennebaker | Sep 22, 2023
There’s a profound shift happening today that is taking businesses in a fresh, new direction. Outcomes are at the forefront of IT leaders’ minds, and they’re rightfully becoming a core business accelerator. It’s clear that employee and customer experiences...
by Holly Pennebaker | Sep 12, 2023
A leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations, and carrier partners across the U.S. wanted to become more powerful, using automation, as to better understand the customer impact...
by Holly Pennebaker | Sep 7, 2023
All business eyes seem to be focused on the current challenges of an unsteady economic environment, and organizational leaders are working to figure out the best plan to overcome them. Leaders have their own collection of key initiatives as no two...
by Holly Pennebaker | Sep 5, 2023
President Casey Murray of the Southwest Airlines Pilot Association in February 2023 made it very clear that the airline’s outdated technology had failed miserably during the winter storm of 2022. And that the IT and “infrastructure from the 1990s” allowed the...
by Holly Pennebaker | Aug 24, 2023
User expectations — those of employees and customers alike — are turning up the heat for businesses and their IT departments. Could the demand for nonstop, fast, and basically flawless digital services be any higher? Service Level Agreements (SLA)s...