SDI AI & Automation Summit (Virtual Event)
Join Resolve at the SDI AI & Automation Summit on September 23, 2026, a virtual event bringing together IT and service management leaders to explore the latest advancements in AI, automation, and the future of the service desk. This event will be running from 10:30 AM–3:30 PM BST, the summit features expert-led sessions designed to help organizations modernize IT operations. Don't miss Paul Morris, Regional Sales Director at Resolve, as he presents a 20-minute thought leadership session from 2:10–2:30 PM BST.
The topic Paul will be presenting on is, "Building Service Desk AI That Actually Gets Work Done". This presentation explores why successful service desk AI requires more than answering questions or deflecting tickets. Paul will demonstrate how conversational AI, intelligent workflow orchestration, and custom AI agents work together to deliver true end-to-end resolution. Attendees will gain a practical framework for evaluating service desk AI beyond deflection rates, understand how conversational resolution, automated fulfillment, and custom agent development complement one another, and learn how to build an enterprise-wide AI strategy that scales beyond the help desk to achieve autonomous IT operations.
Join Resolve at the SDI AI & Automation Summit on September 23, 2026, a virtual event bringing together IT and service management leaders to explore the latest advancements in AI, automation, and the future of the service desk. This event will be running from 10:30 AM–3:30 PM BST, the summit features expert-led sessions designed to help organizations modernize IT operations. Don't miss Paul Morris, Regional Sales Director at Resolve, as he presents a 20-minute thought leadership session from 2:10–2:30 PM BST.
The topic Paul will be presenting on is, "Building Service Desk AI That Actually Gets Work Done". This presentation explores why successful service desk AI requires more than answering questions or deflecting tickets. Paul will demonstrate how conversational AI, intelligent workflow orchestration, and custom AI agents work together to deliver true end-to-end resolution. Attendees will gain a practical framework for evaluating service desk AI beyond deflection rates, understand how conversational resolution, automated fulfillment, and custom agent development complement one another, and learn how to build an enterprise-wide AI strategy that scales beyond the help desk to achieve autonomous IT operations.
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