SDI AI & Automation Summit (Virtual Event)
Resolve participated in the SDI AI & Automation Summit on September 23, 2026, a virtual event that brought together IT and service management leaders to explore advancements in AI, automation, and the future of the service desk. The summit ran from 10:30 AM–3:30 PM BST and featured expert-led sessions focused on helping organizations modernize their IT operations.
Resolve’s Paul Morris, Regional Sales Director, presented a 20-minute thought leadership session from 2:10–2:30 PM BST titled “Building Service Desk AI That Actually Gets Work Done.”
The presentation explored why successful service desk AI required more than answering questions or deflecting tickets. Paul demonstrated how conversational AI, intelligent workflow orchestration, and custom AI agents could work together to deliver true end-to-end resolution. Attendees gained a practical framework for evaluating service desk AI beyond deflection rates and learned how conversational resolution, automated fulfillment, and custom agent development could help transform service desk operations.
Resolve participated in the SDI AI & Automation Summit on September 23, 2026, a virtual event that brought together IT and service management leaders to explore advancements in AI, automation, and the future of the service desk. The summit ran from 10:30 AM–3:30 PM BST and featured expert-led sessions focused on helping organizations modernize their IT operations.
Resolve’s Paul Morris, Regional Sales Director, presented a 20-minute thought leadership session from 2:10–2:30 PM BST titled “Building Service Desk AI That Actually Gets Work Done.”
The presentation explored why successful service desk AI required more than answering questions or deflecting tickets. Paul demonstrated how conversational AI, intelligent workflow orchestration, and custom AI agents could work together to deliver true end-to-end resolution. Attendees gained a practical framework for evaluating service desk AI beyond deflection rates and learned how conversational resolution, automated fulfillment, and custom agent development could help transform service desk operations.
