Resolve Named Only Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

Campbell, CA — August 28, 2025 — Resolve, the leader in agentic automation and orchestration, today announced its recognition as the only Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP). In our opinion, this placement confirms Resolve’s status as the bold, forward-thinking alternative to legacy workload automation vendors.

While many SOAP vendors continue to build on decades-old standards, Resolve is shaping a new automation era driven by AI agents, end-to-end orchestration, and a strategic vision for Zero Ticket™ IT.

Unlike legacy players focused on batch scheduling and mainframe compatibility, Resolve empowers modern IT operations teams to break free from tickets and triage entirely, resolving incidents proactively and autonomously.

“We feel that being named the only Visionary in this Magic Quadrant validates our advancement in bringing agentic AI to enterprise automation,” said Ari Stowe, COO of Resolve. “Resolve attracts forward-thinking companies looking to go beyond legacy workload automation to create a proactive, intelligent IT operations model because Resolve is the only platform purpose-built for that future.”

Resolve stands alone in the Visionary quadrant due to its Ability to Execute and its Completeness of Vision. Key differentiators include:

• Agentic AI That Builds and Resolves: Jarvis, Resolve's AI architect, converts plain-language prompts into production-ready workflows, while RITA, the resolution agent, deflects and resolves routine requests before they become tickets.
• End-to-End Orchestration: Unlike legacy WLA tools, Resolve Actions orchestrates across ITSM, NetOps, cloud, and infrastructure domains with thousands of prebuilt integrations and reusable workflows.
• Zero Ticket IT Vision: Resolve eliminates the need for tickets in the first place by enabling autonomous detection, diagnosis, and remediation of incidents, unlocking exponential gains in operational efficiency and employee experience.

Download the full SOAP Magic Quadrant here.

About Resolve

Resolve is redefining IT and network operations with an agentic automation and orchestration platform built for the Zero Ticket future. Our platform automates manual workflows to autonomously detect, diagnose, and resolve incidents before they impact the business. By transforming reactive workflows into proactive, self-healing systems, Resolve slashes ticket volume and alert noise by up to 90%, reduces MTTR from hours to minutes, and empowers IT teams to scale without increasing headcount. Learn more at resolve.io.

Media Contact:
Erin Anderson
Head of Marketing
erin.anderson@resolve.io

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Gartner, Magic Quadrant for Service Orchestration and Automation Platforms, Hassan Ennaciri, Chris Saunderson, Daniel Betts, 28 August 2025.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Resolve.