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Resolve Partners with Prodapt to Deliver Enterprise-Class IT Automation & AIOps to Leading Digital Service Providers

The partnership combines best-in-class technology and services to accelerate digital transformation

March 24, 2020 • Campbell, California

Resolve Systems®, a leader in IT automation and AIOps, today announced its partnership with Prodapt, a leading consulting and managed services provider to the digital service provider (DSP) industry.

The partnership brings together two companies that have a long history of success revolutionizing the telecommunications industry. As DSPs face increasing infrastructure complexity, 5G rollouts, and soaring customer expectations, they are accelerating the adoption of IT automation and AIOps as part of their digital transformation journeys. Resolve’s industry-leading solutions will help Prodapt further accelerate these initiatives and simplify management of next-gen networking technologies like SDN, NFV, and 5G.

"As we continue to help our DSP customers in their network automation journey, we are thrilled to partner with Resolve by adding their automation and AIOps platform to our toolkit," said Rajiv Papneja, Senior Vice President, Network Services, Prodapt. "Resolve's robust, cross-domain automation and AIOps capabilities are a perfect match for Prodapt's commitment to provide best-in-class AI, ML, and intelligent automation capabilities as we meet the growing demands of our customers in their 5G rollouts."

Designed to handle rapid infrastructure growth and technical complexity in dynamic, hybrid IT environments, Resolve’s automation and AIOps platform promises to radically streamline operational efficiency, while reducing the mean time to restore (MTTR) services, accelerating service delivery, and improving network performance. For the last decade, Resolve has helped the world’s largest telecom companies transform operations, with measurable results ranging from annual savings of more than $15 million in operational costs to improving incident response times by 99%. The Resolve platform was recently awarded a Big Innovation Award for its ability to fuel agile, autonomous IT operations.

"Prodapt is recognized as a leading global service provider to DSPs and is known for its ability to combine deep technical knowledge with extensive domain expertise. We are excited to welcome them to the Resolve Partner Program given our shared track record of success in the telecom industry," said Vijay Kurkal, CEO, Resolve Systems. "I am confident that together we can deliver exponential value to our DSP customers by fundamentally changing their approach to IT and network operations and accelerating their digital transformation initiatives through the power of automation and AIOps."

Resolve recently expanded its global partner program to bring robust IT automation and AIOps to new markets and create new partner service offerings. The program provides more routes to market for distributors and value-added resellers, while also providing resources to support partners in their go-to-market initiatives.

About Resolve

Resolve helps IT teams achieve agile, autonomous operations with an industry-leading, enterprise automation and AIOps platform. By combining insights from artificial intelligence with powerful, cross-domain automation, Resolve handles a wide array of IT operations – from dependency mapping, event correlation, and predictive analytics to intelligently automating actions based on those findings. Purpose-built to address challenges posed by increasing IT complexity, Resolve enables organizations to maximize operational efficiency, optimize costs, reduce alarm noise, quickly troubleshoot and fix problems, and accelerate service delivery. See why the Fortune 1000, leading MSPs, and the largest telcos on the planet trust Resolve to power more than a million automation every day. Learn more at or follow us on Twitter @ResolveSystems.

About Prodapt

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. It's business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations. Learn more at