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Resolve Systems Recognized in the Gartner® Hype Cycle™ for I&O Automation, 2023 Report

Resolve was recognized in the Service Orchestration and Automation Platform (SOAP) category 

CAMPBELL, Calif. (Sept. 26, 2023) — Resolve Systems®, the leading intelligent IT automation software vendor, today announced that Gartner recognized the company in its Hype Cycle for I&O Automation, 2023 report, in the Service Orchestration and Automation Platform (SOAP) category.

Developed by expert analysts, the Gartner Hype Cycle for I&O Automation report “will help I&O leaders looking to deliver efficiencies and innovations, upskill staff, and optimize costs and value.” 

“Here at Resolve we’re grateful for Gartner’s recognition, and we believe the innovation we provide in IT process automation and orchestration echoes what the Hype Cycle is all about: ‘Automation is key to transforming the capabilities that infrastructure and operations teams deliver as organizations pursue greater value, agility and efficiency,’” Sean Heuer, CEO of Resolve said. “The power of Resolve reaches way beyond the platform itself and includes a development tool to create and produce new, complex, and intelligent solutions, enabling more problems to be settled in a very comprehensive manner with end-to-end automation.”

As part of the Gartner Hype Cycle for I&O Automation, 2023 report, Gartner said, “By 2025, 70 percent of organizations will complement continuous delivery of applications with continuous infrastructure automation to improve business agility, which is a significant increase from fewer than 20 percent in 2021.” 

According to the report, “Automation is the engine that accelerates delivery of value. I&O leaders must view automation as a core capability that optimizes performance and enables velocity and efficiency as they embrace the overarching trends of programmable infrastructure, hybrid infrastructure and platform approaches to operations.”

Resolve’s IT automation and orchestration platform is purpose-built for IT to enable cross-enterprise automation over multiple existing systems, under one technology-agnostic orchestrator. Resolve’s approach starts with automations already in place and strategically builds onto them, helping organizations align automation initiatives to business outcomes, promoting growth and continued return on investment (ROI).

Gartner subscribers can read the full report here.

For more information, contact Joanna Swartwood, [email protected].

*Gartner, Hype Cycle for I&O Automation, 2023, Chris Saunderson, Cameron Haight , 14 July 2023

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and HYPE CYCLE are a  registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

About Resolve Systems

Resolve Systems helps enterprise technology teams worldwide achieve agile operations with an industry-leading intelligent IT automation platform. With more than a decade of automation expertise, Resolve’s solutions are purpose-built to address challenges posed by increasing IT complexity. Organizations use Resolve to automate IT operations, service management, network operations, cloud operations, and enable Centers of Excellence to orchestrate enterprise-wide automation. Resolve enables organizations to maximize operational efficiency, overcome labor shortages, reduce costs, quickly troubleshoot and fix problems, and accelerate service delivery. Resolve is majority-owned by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software companies. Learn more at, follow us on Twitter @ResolveSystems, and LinkedIn.

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