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AI and Automation: Transformative Potential for the Future of Business 

Written By Saba Mirza
Jul 6, 2023

If anything’s going to decide what the future of IT automation holds, it’ll be artificial intelligence (AI) and generative AI.  

And if this past half-year hype has proven anything, it’s that we could see some serious, game-changing surprises. Did anyone see generative AI including tools like ChatGPT coming? It seemed as if overnight, new superpowers made AI capable of producing answers to practically any question, doing so in a matter of seconds, and adding plenty of creativity upon request.  

Generative AI enables task automation and enhanced outcomes beyond anything we’ve ever seen before, and it can do the same for augmenting IT automation.  

READ: Chat GPT for IT Teams: Resolve’s AI Code Translator Give Automation a Boost 

The telecommunications industry is rapidly evolving more than many others, producing a collection of cutting-edge technologies like 5G, Internet of Things (IoT), AI, machine learning (ML), automation, and whatever rolls out tomorrow. For an idea of just how immense the expansion is, research projects the growth of global AI in telecommunications to reach $14.99 billion by 2027. That’s quite the increase from $11.89 billion in 2020. The CAGR will be just over 40 percent, during the time period between 2021-2027, according to the research.   

Gaining a Competitive Advantage  

Telecommunications giant Verizon looks to generative AI in its quest for a competitive advantage. Verizon India’s Muthusriram Rengasamy, associate director-system architecture, spoke with Analytics India Magazine in June 2023, paying credit to generative AI for a paradigm shift in artificial intelligence. This movement prompts large enterprises to leave their feature-centric or model-centric approach for one that’s data-centric.  

Sales and marketing teams can now utilize applications in lead scoring, personalization, and recommendations as a means to raise sales performance, the magazine reported. As for IT teams, generative AI facilitates coding and develops test cases, sending productivity through the roof.  

Rengasamy told the publication he envisions a future where generative AI and immersive technologies join forces to create an even more powerful combination of generative technologies. He said Verizon India acknowledges the unheard-of opportunities that automation can open in network operations.  

“With network traffic growing by at least 40% each year, the need for real-time issue resolution is paramount,” Analytics India Magazine reports. “By combining AI-driven automation, Verizon can proactively identify potential issues and take corrective actions before they impact customers, ensuring optimal network performance.”  

Revamping Work, Business, and Everything in Between 

They’re competitors, but all telecommunications enterprise organizations share a common value: a future-focused strategy that’s sure to be shaped by AI and automation, allowing IT teams to capitalize on these leading technologies. IT is the foundation for supporting business applications and maintaining service excellence overall, and IT teams must scale to match and satisfy business demands.  

BLOG: The Top 5 Use Cases for IT Automation in the Telco Industry to Be Future-Ready Today 

The future, likely full of unpredictable growth, can call for what might be more augmented automation than we’ve seen yet.  

AI and automation will become requirements — not just “nice-to-haves” — to transform businesses and uphold economic growth, according to future needs and expectations in productivity, the McKinsey Global Institute predicts.  

For telecommunications and companies of all industries, McKinsey says AI and automation will completely revamp the nature of work, as well as the workplace. Machines will be able to execute an increasing number of tasks done by IT teams, complement the work they do, and perform work that exceeds human capability. Technological progress is pushing, and will continue to push the frontier of what AI and automation can do. When harnessed, they enhance performance and productivity, and bring big benefits to IT teams.  

AI and automation will become even more critical for IT functions like incident response, employee onboarding and offboarding, resource provisioning, and more. IT will increasingly work alongside machines so they can focus on the complex tasks that require deep thinking and strategy, and that matter most when it comes to business sustainability and growth.  

Get behind the wheel with Resolve and IFS! Learn more about navigating the future of IT by attending our virtual fireside chat, set for July 27 at 8am PT / 11am ET / 4pm BST.  

Join Marne Martin, President and Chief Strategy Officer at IFS and Saba Mirza, VP of Marketing at Resolve, as they discuss: 

  • Different types of AI and their use cases
  • AI vs. Machine Learning: Clearing the confusion
  • The power due of AI/ML and automation
  • Five actionable recommendations for IT teams to capitalize on AI and automation

Register now to save your seat!   

About the author, Saba Mirza:

About the author, Saba Mirza:

VP, Marketing

Saba Mirza, Vice President of Marketing at Resolve, is responsible for accelerating the company’s growth, driving global awareness and adoption of Resolve’s intelligent IT automation solutions, and bringing to realization the company’s vision of empowering IT teams in every enterprise to move faster than the speed of business. Saba is a SaaS and automation tech enthusiast who loves to bring to market technologies that disrupt the status quo in how we live and work. She has been leading global strategic marketing initiatives for the past 20 years at several high-tech companies across different industries.