Automation Model

Resolve is built for Zero Ticket IT. Intelligent agents autonomously resolve incidents at the source through real-time diagnostics and multi-system orchestration.

BMC optimizes ticket queues post-incident. Automation is reactive, often triggered after service disruption.

AI Capabilities

Resolve has Agentic AI with autonomous execution, advanced NLP, and contextual reasoning. Supports 100+ languages and understands unstructured, semantically rich inputs.

BMC uses GenAI for assistive responses. Execution requires human validation and input. Limited contextual memory.

Workflow Creation

Resolve uses natural language-to-workflow automation. Converts intents into structured, cross-domain processes without scripting.

BMC requires scripted, technical configuration. Workflow development is manual and domain-specific.

Deployment Speed

Resolve is SaaS-first with modular rollout. Includes 5,000+ prebuilt actions, 500+ built-in integrations, and persona-based use cases for rapid value realization.

BMC has a multi-product suite with complex setup. Requires extensive integration and services to activate full functionality.

Architecture

Resolve has event-driven, cloud-native platform with support for hybrid and distributed environments. Built to scale with elastic performance and containerized services.

BMC has a monolithic foundation. Performance constrained by version upgrades, infrastructure dependencies, and vertical scaling.