Resolve + Espressive: Effortless, Ticketless Agentic Automation at Scale
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If you work in IT or in employee support, you know how much of a painful burden tickets are. They’ve been around forever and they’ve become the default unit of work for how organizations support employees.
But let’s be honest: nobody loves tickets. Employees hate filing them. Agents hate working them. Leaders hate the ballooning costs and wasted cycles that tickets represent.
For years, ITSM vendors told us the answer to this problem was self-service portals and knowledge bases. The catch, though, is that those required employees to go somewhere else and hunt for answers, often with keyword searches that failed more often than they succeeded. And while automation promised relief, the reality was very different: it was too hard to build, required developer armies, and never scaled fast enough.
Instead of help or improvement, the result was that tickets kept piling up.
It’s time for something new.
A New Era: Espressive + Resolve
When Espressive merged with Resolve, it wasn’t just another “synergy play.” It was the creation of the industry’s first true agentic platform: something fundamentally different from what came before.
- Espressive brought the intelligence: RITA, an agentic architecture that understands employees in natural language, reasons across content and context, and knows when to trigger action.
- Resolve brought the scale: an enterprise-grade automation engine that already runs millions of automations daily and is trusted by some of the biggest enterprises in the world.
Together, that’s not just support automation or a minor help desk upgrade. It’s effortless agentic automation at scale. This is bigger than ticket deflection, chatbots, or self-service; it’s about removing tickets from the system altogether.
READ MORE: Every AI Agent Needs a Sidekick: An AI Orchestration Platform
Because Automation Should Build Itself
Here’s where things get even more interesting. Our platform democratizes automation and makes it more accessible to all, rather than ‘just’ delivering automation.
This is important because for too long, automations were built in dark corners of IT and dependent on specialized teams, custom code, and long lead times. Every new integration or workflow was another project, another budget line, and another delay.
But the days of doing IT that way are over.
With our agentic platform, automation essentially builds itself. You don’t need to spend months defining intents, coding scripts, or testing brittle flows. Instead:
- The platform learns from your existing content, processes, and systems.
- Automations can be created, extended, and scaled by anyone, not just developers.
- Because the platform is agentic, it adapts and improves with every interaction.
Think about it: what if automation wasn’t something you had to build and maintain, but something that just happened?
The Outcome: Never Touch a Ticket Again
Here’s the payoff:
- For employees: No portals, no forms, no waiting in queues. They can ask for help in natural language and get instant resolution.
- For agents: No more wasting time on repetitive requests. Instead, they focus on higher-value work that requires creativity and expertise.
- For leaders: A faster, leaner, more agile organization where support isn’t a cost center but a driver of transformation.
This isn’t about “ticket deflection.” It’s about never touching a ticket again. And when you remove tickets from the workflow entirely, you remove friction, waste, and delay. What’s left is a seamless support experience that employees actually love and that scales effortlessly across IT, HR, facilities, finance, and beyond.
READ MORE: From Ticket Chasers to Trailblazers: Building a Proactive IT Culture
The Call to Action
We’ve entered a new era of enterprise support. The old world of portals, keyword searches, and tickets is over. The future belongs to organizations that embrace effortless agentic automation at scale.
At Resolve, that’s exactly what we’re building.
- A platform that understands.
- A platform that acts.
- A platform that democratizes automation so anyone can build.
- A platform that makes tickets obsolete.
Never touch a ticket again. Effortless agentic automation at scale. Built by everyone.
The ticket era is ending, and the age of autonomous resolution has begun.
Ready to take part in the agentic automation revolution?
