Frontier Communications implemented Resolve’s robust platform to overcome costly inefficiencies associated with T1 testing procedures, which are particularly labor-intensive after service outages.
By automating T1 testing after service outages, Frontier was keen to improve efficiency and accuracy as well as offload their overburdened staff.
Resolve’s platform fully automates the complex T1 testing process. Here’s how it works:
“Resolve is a tool that allows us to react to customer issues quicker so we’re seeing an improved customer satisfaction and improved MTTR with Resolve” ―Marion Wyand, Vice President Network Operation Center
Company Size: 17,400 Employees based entirely in the United States
About Frontier Communications:
Frontier Communications Corporation (NASDAQ: FTR) offers broadband, voice, video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for residential customers, small businesses and home offices and advanced communications for medium and large businesses in 28 states.