4 Everyday IT Headaches You Can Eliminate with Enterprise IT Automation

Every IT operator anywhere on the team ladder dreads this feeling: another day, another flood of service desk tickets.

Like cockroaches, they come in waves and they’re repetitive. Worse still, they distract your teams from higher-value work. Ironically for the amount of disruption they can cause, most of these tickets are not complex incidents or novel challenges. They’re the same everyday IT headaches your enterprise has been dealing with for years.

We’ve already covered the most notorious offender, password resets, in the article preceding this one. But resets are just one part of the story, because even if you can figure out a way to deal with them, there are four other sizeable headaches that enterprise IT automation can eliminate right now without expensive projects or long deployment cycles.

Let’s illustrate how automation transforms these recurring problems into fast wins that scale at a strong pace and allow teams to achieve a proactive Zero Ticket™ IT paradigm instead of being bogged down in reactive firefighting.

Headache #1: Access Requests

The problem: Every enterprise runs on access, and most of them deal with a rogue’s gallery of the same ones. New employees need permissions on day one while existing staff need access to applications, data, and collaboration spaces. And, when people leave, their access must be revoked quickly to ensure compliance. Without automation, every request becomes a ticket that lurks in a queue for IT to validate and fulfill.

Why it’s a pain point:

• Onboarding delays mean new hires are unproductive in their first days or even weeks.
• Managers and employees get frustrated when simple requests are bottlenecked.
• Manual approvals and provisioning introduce compliance risks and audit gaps.

The automation answer: Enterprise IT automation platforms like Resolve streamline the entire lifecycle. RITA, Resolve’s intelligent service desk agent, can:

• Check access requests against identity and policy frameworks.
• Route approvals automatically to the right managers.
• Provision or revoke access instantly across Active Directory, Okta, SharePoint, Slack, or other commonly used systems.

The ROI: Faster onboarding, reduced manual provisioning, and audit-ready access control. Employees get what they need without delay, IT no longer wastes time on routine permissions, and compliance officers can rest easier knowing every step is logged and in lockstep with company policy.

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READ MORE: From Firefighting to Future-Building: The Human Journey to Zero Ticket IT

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Headache #2: Software Installations & Licensing

The problem: Every organization fields endless requests for new software. These requests span the gamut from productivity tools like Visio or Acrobat to collaboration platforms like Zoom and specialized engineering software like AutoCAD. Each request, though for different software, triggers the same chain: entitlement checks, license validation, provisioning, and installation. IT often spends days or even weeks tearing their hair out over what should be a simple fulfillment.

Why it’s a pain point:

• Employees wait too long for the tools they need.
• IT staff burn hours (and sanity) on manual installs and license management.
• Organizations risk overspending or falling out of compliance on software licenses.

The automation answer: Resolve automates software installations end to end:

• Automatically checks entitlement and license availability.
• Pushes software via endpoint management tools like Intune.
• Applies policy checks to ensure compliance before fulfillment.
• Installs software instantly across distributed environments.

The ROI: Software fulfillment timelines shrink from days to minutes. Users are productive immediately, while license compliance is enforced automatically. Best of all, IT teams no longer drown in low-value provisioning tasks. This is enterprise IT automation at its most tangible: faster, cheaper, and better outcomes without compromise.

Headache #3: Email & Collaboration Tool Issues

The problem: Digital collaboration is the lifeblood of modern enterprises... but the flip side is that email and messaging platforms are notorious sources of tickets. To name a few familiar examples, Outlook profiles may fail to sync, Gmail won’t send or receive, or users lose access altogether. Every glitch becomes a ticket, and every ticket is a costly drain.

Why it’s a pain point:

• Communication outages frustrate users and impede business operations.
• IT teams waste precious time on repetitive and grating troubleshooting steps.
• Escalations pile up when issues can’t be resolved quickly at level 1.

The automation answer: RITA applies diagnostics and automated fixes in real time:

• Re-syncs Outlook mailboxes or restores Gmail delivery.
• Re-adds users to Teams or Slack channels after access errors.
• Resets configurations and restores functionality without escalation.

The ROI: Collaboration uptime improves significantly. Employees stay productive instead of waiting for fixes. Escalations to L2/L3 staff are reduced, freeing senior engineers to focus on higher-value work and transformative strategic governance. Finally, IT can point to real, measurable gains in employee satisfaction and MTTR (mean time to resolution).

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READ MORE: RITA: The Chatbot Alternative That Doesn’t Waste Your Time

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Headache #4: VPN Troubleshooting & Remediation

The problem: VPNs are mission-critical for a vast array of reasons, but they’re also fragile. Clients like Cisco AnyConnect, Zscaler, GlobalProtect, or FortiClient frequently fail, culminating in login problems, dropped connections, or performance bottlenecks. VPN issues remain one of the most common IT tickets in enterprises the world over.

Why it’s a pain point:

• Remote employees twiddle their thumbs while waiting for the VPN to be fixed.
• IT spends endless time diagnosing and reapplying configurations.
• Fixes are inconsistent, leading to highly frictional repeat issues and escalations.

The automation answer: Enterprise IT automation brings consistency and speed:

• Diagnoses VPN client issues instantly.
• Reapplies or refreshes VPN profiles automatically.
• Pushes updated configurations and policies across devices.
• Applies performance enhancements like split tunneling securely.

The ROI: Remote access is restored in minutes instead of hours. Workforce productivity improves. Fixes are standardized and repeatable. And IT eliminates one of the most time-consuming categories of tickets, cutting escalations to higher-level support.

The Enterprise-Scale Outcomes

When these four headaches are taken in aggregate with password resets (the world’s dumbest IT ticket) you end up with five foundational use cases for automation. Together, they account for the vast majority of service desk volume in most enterprises.

Automating them delivers results like:

• Up to 50% fewer tickets in the first six months.
• 40% reduction in ITSM spend.
• 70% faster MTTR across service desk and infrastructure issues.
• 60%+ increase in first-contact resolution rates.

These aren’t hypothetical benefits, either. Such Resolve customers as Fortune 500 enterprises, global banks, and technology leaders are using RITA to automate the everyday IT drudgery that holds teams back and achieving those benefits right now as you’re reading this. They’re achieving IT transformation at scale, resulting in experience improvement for every employee and, ultimately, every customer.

You Have the Power to Stop IT Headaches from Draining Your Enterprise

The service desk was never designed to scale, but enterprise IT automation is. By automating access requests, software installations, email and collaboration tool fixes, and VPN troubleshooting, you will eliminate the majority of repetitive tickets that waste time, money, and talent.

Group these four use cases with automated password resets, and you have a proven path to Zero Ticket IT: a future where repetitive service desk tickets don’t exist, and IT teams can focus on driving innovation.

Ready to see what enterprise IT automation can do for your organization?

→ Request a Demo

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