Discover how prebuilt core use cases deliver instant impact and lasting ROI.
RITA is Resolve’s AI-powered service desk automation engine, purpose-built to deliver instant resolutions while eliminating repetitive IT requests and reducing your ITSM costs.
These 5 Foundational Use Cases Automate 60-80% of Tickets
Out of the box, RITA automates these top five ticket drivers in enterprise environments:
- Password Resets & Account Unlocks
- Access Requests
- Software Installations & Licensing
- Email & Collaboration Tool Issues
- VPN Troubleshooting & Remediation
The service desk was never designed for scale. Global enterprises see 60–80% of tickets tied to repeatable tasks that could be automated away. The five foundational use cases directly target this high-volume, low-value category, allowing IT teams to break free from firefighting and reallocate resources toward transformation and innovation.
What Leading Enterprises Achieve with RITA
- 90% Total Ticket Deflection
- 40% Lower ITSM Spend
- 70%+ Improved MTTR
- 60%+ FCR Increase
Find out how to get started on your path to Zero Ticket™ IT and learn more about these automations that are at the foundation of RITA, by downloading the eBook now.
