The Official AgentLab Playbook: Your Cheat Code to The Fastest ROI
Where to start, which agents to build first, and exactly how to build them. The official guide to Resolve's AgentLab, department by department, one agent per page.
AI agents are the fastest ROI in IT right now, and the teams moving first know exactly which agent to build. This guide hands you that shortcut.
It's the official field guide to Resolve's AgentLab, organized department by department, one agent per page. Every agent worth building is here with what it does, the skills to switch on, the systems it touches, and the steps to ship it. Where to start, what to build, and how to ship, all in one place.
The playbook covers ready-to-build agents across five departments:
- IT: password resets, account unlocks, MFA and device re-enrollment, mailbox and access, and connectivity repair
- Security: phishing triage and containment, account compromise response, and lost or stolen device
- Operations: service restarts, safe remediation, and job and pipeline recovery
- Finance: invoice and PO status, vendor onboarding, and expense submission
- HR: time-off requests, employee data updates, and onboarding
You'll also get the getting-started work: how to score your queues and find your highest-value first agent, the five steps every agent follows (build, define, link, test, deploy), and a clear path from zero to your first shipped agent. An appendix shows what a skill actually is, with example workflows for the most common ones.
The payoff is better-spent hours, lower solution TCO, happier employees, and a more efficient organization. When the predictable volume takes care of itself, your specialists get the room to work the complex, judgment-heavy problems that move the business. Pick your busiest queue, ship one agent this week, and let each one make the next faster to build.
