8 Resolve Ninja Values That Drive Our Relentless Automation Focus

Automation has fundamentally reshaped the way businesses operate, and at Resolve, it's integral to our approach to work.

Our belief in automation stems from a simple idea: we can solve difficult problems more efficiently and effectively by removing unnecessary complexity.

This isn't just about streamlining processes; it's about creating systems that allow our teams, partners, and customers to focus on what truly matters.

Resolve Core Values

Our core values drive our automation-forward mindset:

1. Automation Obsessed
2. Customer Obsessed
3. Mutual Benefit
4. Ownership
5. Focus
6. Bias for Action
7. Raise the Bar
8. Disagree and Commit

These values guide our decisions and ensure that our automation efforts create real, lasting impact.

Breaking Each One Down

Automation Obsessed

It goes without saying that we're automation obsessed—it's in our DNA. Being automation-obsessed means we constantly look for ways to build systems, use tools, and solve problems at the root, ensuring that every solution empowers our team and our customers to tackle complex challenges head-on.

This isn't about automating for the sake of it; it's about creating smarter solutions that allow people to focus on strategic, high-impact work.

By addressing problems at their source, we help our customers navigate the complexities of modern IT landscapes with greater agility. Our dedication to automation isn't confined to specific tools or technologies; it's a mindset that drives us to find better ways of doing things.

Customer Obsessed

This automation-forward approach is always centered on one priority: our customers.

Their needs guide the decisions we make. Every solution we design and every process we enhance begins with a deep understanding of the challenges our clients face—whether it's managing network stability, reducing downtime, or scaling operations efficiently.

By automating critical processes like system monitoring and incident response, we allow customers to focus on growth without the constant worry of potential disruptions. Being customer-obsessed isn't just about meeting current needs; it's about anticipating future challenges and continuously evolving our automation solutions to support long-term success.

Mutual Benefit

We're committed to creating mutual benefit—building relationships that deliver value to everyone involved. By focusing on solutions that benefit all parties, we foster trust and collaboration, developing cycles of success that drive sustainable growth.

This approach ensures that the value we create through automation is shared, strengthening our partnerships and allowing all parties to thrive over the long term.

Ownership

Achieving these outcomes requires a strong sense of ownership. We see ownership as more than just taking charge of tasks; it's about thinking holistically, considering long-term outcomes, and ensuring our systems and solution create value that extends beyond immediate wins.

Automation initiatives aren't "set it and forget it" solutions—they require ongoing attention to remain effective and valuable.

Our teams take ownership from start to finish, monitoring performance, addressing issues, and making continual adjustments to ensure our systems deliver lasting impact. This commitment to ownership fosters a collaborative environment where everyone understands the significance of their role, actively contributing to the success of our automation efforts with a clear, long-term perspective.

Focus

To ensure that each automation project is impactful, we strongly emphasize focus.

In a fast-paced industry, we prioritize with precision, investing in initiatives that truly drive value. Automation clears the path, streamlining everything from updates to data analysis, allowing our team to focus on strategic, mission-critical work.

This disciplined approach means we're not spreading ourselves thin but are instead delivering reliable, high-impact solutions that address real problems. By eliminating distractions and redundant tasks, we can stay aligned with our mission, scaling our solutions without losing sight of what matters.

Bias for Action

In the rapidly evolving world of technology, bias for action empowers us to move quickly. We believe the best results often come from rapid iteration with real-world feedback driving continual improvement.

Our automated systems are designed to support this pace, enabling us to test, refine, and deploy solutions efficiently. This approach helps us stay relevant, responsive, and effective as we adapt to meet our clients' changing needs.

Raise the Bar

Our commitment to improvement is highlighted by our drive to raise the bar. Automation gives us the tools to measure, learn, and adapt, and we use those insights to enhance our processes and solutions.

By setting high standards for ourselves and our work, we ensure that the products and services we deliver are not just good but exceptional, pushing us to find new ways to optimize and innovate.

Disagree and Commit

Automation requires bold ideas and, at times, difficult decisions. Innovation doesn't come without challenges, and that's where our Disagree and Commit value plays a vital role.

We encourage open, honest dialogue—especially when perspectives differ. We want our teams to voice their opinions and challenge the status quo because that's how we develop solutions that are resilient and robust.

This principle ensures that we examine our initiatives from multiple angles, considering all insights and possibilities.

Bringing It All to Life

At Resolve, our core values aren't just statements on a wall—they're the principles that shape how we solve problems and guide the solutions we create.

By embedding these values into our culture, we ensure that our focus on automation drives meaningful results, fostering innovation, efficiency, and resilience in everything we do.

Our values and automation together form a powerful foundation for purposeful work, driving us to continuously improve, stay agile in the face of change, and create lasting impact.

Automation enables us to live out our values in a tangible way, keeping us focused on what matters, pushing us to act decisively, and setting ever-higher standards. In turn, our values guide our approach to automation, ensuring that every solution we develop is built with integrity, purpose, and a commitment to long-term success.

This synergy allows us to deliver impactful results not just for today but for the future, creating lasting value for our customers, partners, and team.