Why Your ITSM is NOT Your Orchestration Platform
Join us Wed, April 1 at 8am PDT / 11am EDT / 4pm BST
Requests, incidents, and service workflows should move at machine speed, but most organizations still rely on their ITSM platform as the orchestration nerve center. Tickets, approvals, and fragmented workflows slow resolution and limit how far orchestration can scale.
IT leaders know more orchestration is needed, but ITSM-native tools were designed for workflow management, not cross-domain work. Teams are left trying to automate complex operational tasks inside a ticketing system, limiting coverage.
If this sounds familiar, we’ve got you covered. In this webinar, we’ll explore why ITSM platforms aren’t built to be cross-domain orchestration tools and how a modern approach that combines intelligent orchestration with agentic AI changes what’s possible. We’ll show how organizations can move beyond ticket-driven workflows to orchestrate real-time actions across your digital ecosystem.
Join Resolve’s Principal Sales Engineer, Derek Pascarella, and Director of Product Marketing Zack Austin for a breakdown of:
- Why ITSM workflow orchestration alone cannot support modern IT operations
- How combining intelligent orchestration with agentic AI enables autonomous resolution
- What moving beyond ticket-driven automation and orchestration looks like across incidents, service requests, and operational workflows
Save your spot now to see how leading IT teams are transforming service operations with intelligent orchestration and agentic AI.
