Resources
Introducing AgentLab: The Foundation of the Autonomous Service Desk
ITSM & Service Automation

Introducing AgentLab: The Foundation of the Autonomous Service Desk

Webinar
April 1, 2026

Join us Thurs, April 30 at 8am PDT / 11am EDT / 4pm BST

AI has transformed how teams access information, but service desks are still struggling to turn that intelligence into action, especially in today’s fragmented vendor landscape. With dozens of disconnected tools across ITSM, monitoring, identity, and endpoint management, automation remains siloed, and AI copilots are limited to suggestions instead of real outcomes.

IT leaders know that the next step is enabling AI to do more, but building domain-specific agents that can operate safely across real environments has remained out of reach.

If any of this sounds familiar, you're not alone. And there’s a better way forward.

In this webinar, we’ll explore how Resolve’s AgentLab delivers a new model for the autonomous service desk, empowering organizations to design, test, and deploy AI agents that can act autonomously across IT workflows. Instead of adding another layer of complexity, AgentLab brings orchestration and intelligence together, so automation and AI can finally operate as one.

Join Resolve Head of Product Fran Fernandez and Director of Product Marketing Zack Austin for a comprehensive review of:

  • Why copilots and traditional automation fail in fragmented IT environments
  • How AI agents can orchestrate workflows and drive outcomes in IT
  • What building, testing, and deploying agents looks like with AgentLab

Save your spot to see how leading IT teams are moving toward an autonomous service desk without ripping and replacing their existing stack.