Meet RITA, the Agentic Assistant for Employee Self-Help
Streamline employee support and boost productivity with agentic automation.
Spending Too Much Time and Money on Routine Requests?
Routine questions and requests like password resets, access changes, and VPN issues are overwhelming your teams, delaying resolution, and draining IT budgets. The result? Longer wait times, lower employee satisfaction, and rising operational costs.
RITA changes that by answering questions and resolving routine requests instantly, reducing ticket volume and ITSM spend, improving resolution rates, and elevating the employee experience.
Reduce Ticket Volume by 50% in 6 Months
Automate the top 5 service desk tickets with built-in workflows—no ticket creation required.
Cut ITSM Spend up to 40%
By deflecting tickets and offloading processes to RITA, organizations can reduce multiple categories of ITSM licensing and consumption costs.
Boost Employee Productivity & Experience
Deliver instant support in Teams, Slack, or your portal and raise DEX scores across the board.
The Resolve Experience
This six-chapter walkthrough follows the full journey—from a user question to resolution, logging, and continuous learning—explained in plain terms. It breaks down how RITA finds answers, how governed workflows execute, and how agentic skills handle more complex issues.
By the end, you’ll understand the platform clearly and can estimate its value using your own ticket volume.
Choose Your Use Case.
Watch It Resolve Itself.
Conversational AI That Doesn’t Just Respond... It Resolves
The 5 Foundational Automation Workflows
RITA comes ready to automate the most common and costly service desk tickets right out of the box, eliminating repetitive tasks and delivering instant resolution where it matters most.
Empower Technicians When Escalation Is Required
Serves Up Context on Escalation: Auto-populate tickets with device data, history, and diagnostic results for faster triage.
Recommends Next-Best Actions: Guide agents with real-time suggestions based on similar past issues and resolution patterns.
Enables One-Click Resolution: Surface runbooks and automation triggers that allow agents to resolve escalated issues in seconds.
Measure the ROI of Every Deflected Ticket
RITA doesn’t just handle tickets—it retires them permanently. Measure the time, cost, and effort saved across your IT ecosystem.
Find Answers, Troubleshoot Issues & Automate Workflows
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