Improving Digital Employee Experience Through Intelligent Automation
Join us Wednesday, June 3, 2026 at 1:30 PM IST/9:00 AM BST!
ITSM owners and service desk leaders have spent years on digital transformation, but most of the investment has stopped at the front door. Portals got smarter, chatbots got friendlier, and the work behind them still falls back to humans. Agentic AI is exposing the gap: a better front door without backbone orchestration is just a faster handoff.
This webinar examines why front-door investments alone stall service desk transformation, how pairing a conversational front door with backbone orchestration closes the loop from request to resolution, and what end-to-end automation looks like in practice with Resolve's Agentic Resolution Fabric. Vipin Nair, Head of Strategic Partnerships at Resolve, and Hari Shankar Gupta, National Group Product Manager at Redington, show how organizations across regulated industries are resolving work end-to-end without adding headcount or replacing their ITSM.
What we'll cover
- Why most digital transformation programs stall at the portal, and what the gap costs in resolution times, ticket backlogs, and SLA risk
- How a conversational front door paired with backbone orchestration moves work from request to resolution without human handoffs
- What end-to-end resolution looks like in practice with Resolve's Agentic Resolution Fabric: Knowledge Agent, Automation Agent, and Agent Assist working through RITA
We’ll wrap with a live discussion on how organizations are scaling intelligent automation without disrupting existing ITSM investments, followed by audience Q&A.
The webinar will be recorded and made available to all registrants after the session. We’ll also be sending follow-up emails with registration details, reminders, and access to the on-demand recording so attendees can revisit and share the content with their teams.
