Resources
Webinar: Introducing Resolve's AgentLab
ITSM & Service Automation

Building for the Agentic Era: A Look at Resolve’s New AgentLab

Webinar
Posted
August 17, 2026

Join us live Wed, September 16 at 8am PDT / 11am EDT / 4pm BST!

By mid-2026, agent builders are everywhere, and most enterprises adopting them have little to show for it. We spent months studying what went wrong across the market before we shipped ours, and the same pattern held across departments.  

Agents could not reach the data that mattered, so they answered a thin slice of what the business knew. Spinning one up took specialists, long timelines, and rework. Building a new skill meant waiting in a queue instead of solving the problem in front of you.  

IT bought first, then service desk, operations, HR, and finance followed, and the value never reached the scale anyone was promised.

With Resolve's AgentLab, building an agent stops being a project and becomes a working session.

In this webinar, Resolve’s Derek Pascarella and Zack Austin show how AgentLab connects agents to the right data across the enterprise, spins up a working agent in a fraction of the time, and lets anyone build a new skill in plain language through Jarvis. You will see agents move from answering questions to resolving them through real-time reasoning and execution.

In this session, we will explore:

  • Why agent adoption has stalled across many enterprises before delivering cross-functional value
  • How AgentLab connects agents to the right data so they can act on what the business knows
  • How plain-language workflow building can become a working Knowledge, Automation, or Agent Assist agent in minutes
  • What Zero Ticket IT looks like when agents can act on what they know

Reserve your seat now to join us.