Autonomous Resolution for Zero-Touch IT Operations

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Conceptual graphic showing how the Resolve platform works.

Business Outcomes

Supercharge IT with Agentic Automation & Orchestration

Eliminate IT Tickets

Deflect and and resolve common requests and issues in real time, before they ever reach the service desk.

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Accelerate Incident Resolution

Reduce MTTR by automating diagnostics, remediation, and escalation.

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Enhance IT & Network Resilience

Quickly recover with self-healing automation that restores services without human intervention.

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Ensure Compliance & Consistency

Automate compliance at scale with proactive configuration management and scheduled updates.

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Eliminate IT Tickets

Deflect and and resolve common requests and issues in real time, before they ever reach the service desk.

Learn More

Accelerate Incident Resolution

Reduce MTTR by automating diagnostics, remediation, and escalation.

Learn More

Enhance IT & Network Resilience

Quickly recover with self-healing automation that restores services without human intervention.

Learn More

Ensure Compliance & Consistency

Automate compliance at scale with proactive configuration management and scheduled updates.

Learn More

The Resolve Experience

Resolve built this experience to make a complex IT platform easy to understand by showing exactly how it works step by step.

This six-chapter walkthrough follows the full journey—from a user question to resolution, logging, and continuous learning—explained in plain terms. It breaks down how RITA finds answers, how governed workflows execute, and how agentic skills handle more complex issues.

By the end, you’ll understand the platform clearly and can estimate its value using your own ticket volume.

See How It Works

Resolve Agentic AI

Powering Automation with Agentic Intelligence

RITA

Agentic IT Assistant for the Modern Service Desk

Reduce Ticket Volume by 50% in 6 Months

RITA deflects, diagnoses, and resolves routine IT requests before they become tickets. By deflecting tickets and offloading processes to RITA, IT teams can reduce ITSM spend, exceed their KPIs and improve employee productivity and experience.

Boost Employee Productivity & Experience

Cut ITSM Spend by Up to 40%

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Jarvis

The AI Architect

Accelerate Workflow Creation

Jarvis reimagines how automation engineers build workflows. Simply describe the process in plain language, and Jarvis understands your intent and instantly builds a working workflow on the canvas.

Instantly builds a working workflow on the canvas

Provides a strategic blueprint for automation

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CUSTOMER IMPACT

Value Enterprise IT Runs On

$500M+

Saved Annually

20M+

Hours Saved

1B+

Executions

5.3M

Employees Served

90%+

Ticket Reduction

$500M+

Saved Annually

20M+

Hours Saved

1B+

Executions

5.3M

Employees Served

90%+

Ticket Reduction

99%

Faster Request Resolution

Learn how BCX automated high-volume IT service workflows with Resolve, cutting request turnaround times from eight days to two hours while reducing operational costs.

Read the Customer Story

96%

Request Emails Deflected

Discover how Dexcom leverages Resolve’s intelligent virtual agent, RITA, to transform IT and HR service delivery, deflect 64% of tickets, and scale globally with multilingual support.

Read the Customer Story

$1.2M

Saved Annually

Virgin Media uses Resolve to automate validation and diagnosis of service incidents, increase help desk productivity, and improve customer satisfaction.

Read the Customer Story

99%

Faster Request Resolution

Learn how BCX automated high-volume IT service workflows with Resolve, cutting request turnaround times from eight days to two hours while reducing operational costs.

Read the Customer Story

96%

Request Emails Deflected

Discover how Dexcom leverages Resolve’s intelligent virtual agent, RITA, to transform IT and HR service delivery, deflect 64% of tickets, and scale globally with multilingual support.

Read the Customer Story

$1.2M

Saved Annually

Virgin Media uses Resolve to automate validation and diagnosis of service incidents, increase help desk productivity, and improve customer satisfaction.

Read the Customer Story

Exponentially Scale IT Productivity

No-Code/Low-Code or Bring Your Own Code

Build workflows your way. Get started with our AI agents to build automations or import your existing scripts to create reusable building blocks.

See it in Action

Agentic IT Operations Platform

Powerful AI features help you kickstart your automation journey, from intelligent AI agents to Machine Learning (ML) for ticket data analysis.

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Pre-Built Integrations

Seamlessly connect your tools and applications with a vast library of integrations, making workflow automation effortless.

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Workflow Orchestration

Coordinate tasks across IT and network operations to automate mission-critical processes from start to finish.

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ROI Dashboards

Track, measure, and report on efficiency gains from automations with a visual dashboard and advanced ROI analytics.

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Security and Compliance

SOC I and II compliant. A platform built with enterprise-level security and compliance standards to protect your data and operations.

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No-Code/Low-Code or Bring Your Own Code

Build workflows your way. Get started with our AI agents to build automations or import your existing scripts to create reusable building blocks.

See it in Action

Agentic IT Operations Platform

Powerful AI features help you kickstart your automation journey, from intelligent AI agents to Machine Learning (ML) for ticket data analysis.

Learn More

Pre-Built Integrations

Seamlessly connect your tools and applications with a vast library of integrations, making workflow automation effortless.

Learn More

Workflow Orchestration

Coordinate tasks across IT and network operations to automate mission-critical processes from start to finish.

Learn More

ROI Dashboards

Track, measure, and report on efficiency gains from automations with a visual dashboard and advanced ROI analytics.

Learn More

Security and Compliance

SOC I and II compliant. A platform built with enterprise-level security and compliance standards to protect your data and operations.

Learn More

Industry Recognition

Industry Recognition for Enterprise IT Automation

Resolve is recognized by leading analyst firms for its approach to service orchestration, automation, and ITSM platform innovation.

Forrester

Recognized Vendor

The Infrastructure Automation Platforms Landscape, Q2 2026

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Everest Group

Major Contender

2026 IT Service Management (ITSM) Platform PEAK Matrix® Assessment

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Gartner

Visionary

2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP)

Read the Report

resources

Explore Our Resources

Explore Resources

Agentic Automation

5 Ancient IT Processes to Automate Away for Good

Discover 5 IT processes to automate for instant ROI. Free up IT teams, cut service costs, boost efficiency, and drive innovation with smart automation.

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ITSM & Service Automation

Inside the Buyer's Decision: Governance, Trust, and Production-Ready Agentic AI

Learn why enterprise AI pilots stall and how governance, testing, and approval workflows accelerate safe agentic AI deployment in modern enterprises.

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ITSM & Service Automation

Improving Digital Employee Experience Through Intelligent Automation

Improve digital employee experience with agentic AI and automation. Resolve and Redington explore how the Agentic Resolution Fabric reduces ITSM backlogs, improves SLAs, and automates end-to-end service resolution.

View Resource