Resolve Earns Recognition in Three Gartner® Reports for 2025, Cementing Leadership in Agentic IT Automation
CAMPBELL, Calif. (April 14, 2025) — Resolve Systems®, the leader in agentic IT automation, today announced its inclusion in three key Gartner® research publications, validating the company's market leadership and momentum:
- Visionary in the 2024 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAPs)
- Representative Vendor in the 2025 Gartner® Market Guide for Network Automation Platforms
- Recognized Vendor in the 2025 Gartner® Market Guide for Infrastructure Automation and Orchestration Tools
"These recognitions reflect what our customers already know—Resolve is setting the pace for autonomous, orchestrated IT operations,” said Sean Heuer, CEO of Resolve Systems. "We're proud to lead the industry shift toward automation that doesn't just execute, but thinks, adapts, and scales.”
Gartner cited Resolve's capabilities in intelligent workflow orchestration across hybrid environments, robust integrations, and low-code usability as key differentiators. Its platform empowers IT teams to streamline operations across silos and scale automation without complexity.
Resolve's dual inclusion in both SOAP and Network Automation reports highlights the platform's versatility—from managing infrastructure to automating network changes with speed and reliability. And in the Infrastructure Automation guide, Gartner pointed to Resolve's ability to orchestrate policy-driven, end-to-end automation that adapts to dynamic business needs.
At the heart of these capabilities is Resolve's agentic automation framework, powered by AI agents like Jarvis, a no-code automation co-pilot, and RITA, an IT service desk specialist. These agents do more than follow scripts—they understand context, initiate action, and continuously improve workflows.
This approach supports Resolve's strategic vision of Zero TicketTM IT, where tickets are resolved before they're created, and IT teams are free to focus on transformation—not triage.
Download the latest Gartner report to learn more:
2024 Gartner Magic Quadrant for Service Orchestration and Automation Platforms (SOAPS)
Gartner subscribers can check out these other reports:
2025 Gartner Market Guide for Network Automation Platforms
2025 Gartner Market Guide for Infrastructure Automation and Orchestration Platforms
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For more information:
Erin Anderson
erin.anderson@resolve.io
