2024 Automation Diaries: The Year That Was

As 2024 draws to a close, we reflect on a year of remarkable growth, innovation, and industry leadership at Resolve.

From advancing IT automation solutions to shaping the future of network automation, this year has been a testament to our commitment to empowering enterprises worldwide.

With groundbreaking product enhancements and meaningful partnerships, this year has truly been one for the books.

Here's a look back at some of the key milestones and achievements that shaped our journey throughout the year.

Industry Recognition: A Year of Honoring Innovation

2024 wasn't just about participating in events—it was also a year where our efforts were recognized by some of the most respected names in the industry.

We were fortunate enough to receive accolades in several key industry reports, solidifying our place as a leader in network automation and IT automation solutions.

Gartner Market Guide for Network Automation

We were excited to be featured in the Gartner Market Guide for Network Automation 2024, highlighting our platform as a key player in the network automation space.

This recognition reflects our ability to provide comprehensive solutions that address the growing demands of modern enterprises, especially those navigating complex, multivendor environments. Being named in this influential report reaffirms our dedication to helping businesses scale their network automation initiatives and optimize their operations.

Gartner Magic Quadrant for Service Orchestration and Automation

We're thrilled to announce that Resolve Systems has been recognized as a Visionary in the Gartner Magic Quadrant for Service Orchestration and Automation Solutions (SOAP)!

This recognition reflects our unwavering commitment to empowering IT teams with cutting-edge automation solutions that simplify complexity, boost efficiency, and drive meaningful business outcomes.

We're proud to be at the forefront of the automation revolution, and this milestone is a testament to our team's dedication and our customers' trust.

We will continue to push boundaries and redefine what's possible with automation.

Forrester Wave & Landscape for Infrastructure Automation

Another significant moment came when we were included in the Forrester Wave for Infrastructure Automation report. This acknowledgment from Forrester validated our strong position in the market as a provider of innovative automation solutions.

Our commitment to offering scalable, flexible, and efficient infrastructure automation tools has helped organizations manage their IT operations with greater agility and reduced manual effort.

Product Enhancements: Powering Automation with Innovation

Our product development in 2024 has been nothing short of transformative. We've made key updates and enhancements to our platform, allowing our customers to manage their operations more efficiently while driving greater automation capabilities.

Here are some of the standout features we introduced this year:

Enhanced Support for Multi-Server Operations

We made significant strides in improving our platform's ability to support and manage operations across multiple servers. This enhancement is particularly valuable for our customers with multinational operations, allowing them to connect to servers that might be shielded from the internet.

This increased flexibility has empowered businesses to manage their global infrastructure seamlessly, no matter how dispersed or complex their networks may be.

A Refined User Experience with Improved Variable Handling

We also gave a major face-lift to the way variables are handled in our platform. Previously hidden away, variables are now easily accessible, enabling faster, more intuitive workflows.

Workflow Designer: More Power at Your Fingertips

Our drag-and-drop Workflow Designer received several updates in 2024, further enhancing its capabilities. One major addition is the JSON preview feature, allowing users to preview their activity designs and understand how they will behave before saving or enabling them. This addition brings transparency and confidence to the design process.

We also made importing Python scripts directly as activities in the platform easier. Our platform now auto-generates the JSON activity based on the script and its parameters, allowing users to integrate their custom scripts more seamlessly.

This improvement helps customers accelerate their automation workflows while maintaining flexibility.

And more

Of course, there are other noteworthy features and improvements; the full list can be found on our documentation site.

Industry Thought Leadership: Leading the Way in Automation

This year, we were thrilled to be part of some of the most prominent industry events, showcasing our commitment to shaping the future of IT automation solutions and network automation.

These events allowed us to share insights, engage with peers, and be at the forefront of new conversations in automation.

DTW Ignite 2024: Fueling the Future of Digital Transformation

The  DTW Ignite conference was a standout moment in our year. This event brought together top-tier experts and innovators in digital transformation.

We had the opportunity to share our vision for the future of network automation and how it is poised to revolutionize business operations. From thought-provoking sessions to hands-on demos, the event sparked conversations that pushed the boundaries of what's possible in automation.

Innovate Americas: A Gathering of Automation Experts

At Innovate Americas 2024, we joined a dynamic community of innovators and thought leaders to discuss the automation landscape's latest trends and challenges.

We presented our cutting-edge solutions that drive operational efficiency and agility, while also making a strong case for the role of AI in automation. The event provided us with valuable insights into the needs and concerns of businesses across the Americas, which helped guide our product development for the year.

Intelligent Automation Week: Charting the Path to the Future

Another key event was  Intelligent Automation Week, where we discussed the future of automation in the context of both IT operations and network infrastructure.

The conversations focused on how businesses are accelerating their adoption of automation tools to enhance productivity and streamline operations. We were proud to be part of these discussions and contribute to the growing dialogue around intelligent automation and its transformative potential.

Inroads into Network Automation: Paving the Way for Smarter Networks

As the demand for  network automation continues to rise, we've made significant inroads in this area throughout 2024. Our solutions have empowered businesses to automate network configuration, troubleshooting, and management across multi-vendor environments.

This has reduced manual intervention and increased agility and reliability in network operations.

We've also focused on ensuring that our platform integrates seamlessly with existing tools and systems. By connecting disparate tools and streamlining workflows, we've made it easier for enterprises to adopt network automation without disrupting their existing infrastructure.

Inroads into AI: The Next Frontier of Automation

In 2024, we expanded our AI capabilities, bringing machine learning (ML) and artificial intelligence (AI) into the heart of our automation platform. Here's how AI has made a real impact:

Next Step Recommendations Using Past Closing Notes

One of the standout AI-driven features introduced this year was the use of AI to recommend next steps based on past closing notes in similar tickets. By analyzing historical data and identifying patterns, our platform can automatically suggest the best course of action for support teams, enabling faster issue resolution and improved service delivery.

Ticket Data Analysis Using Machine Learning

We also introduced machine learning algorithms to analyze ticket data and identify the most ROI-yielding automation opportunities. By sifting through large volumes of ticket data, AI helps identify recurring issues that are prime candidates for automation, ultimately improving efficiency and reducing the time spent on manual tasks.

Looking Ahead to 2025: The Future of IT Automation

As we look to the future, 2025 promises even more exciting developments in the world of IT automation solutions and network automation. With a strong foundation built in 2024, we are poised to continue pushing the boundaries of what's possible in automation, ensuring that businesses can achieve greater operational efficiency, reduced costs, and enhanced agility.

In 2025, we will continue to focus on integrating AI, improving user experiences, and expanding the reach of our solutions to meet the ever-evolving needs of our customers. We're excited about what's to come and are committed to driving innovation in the automation space.

To Sum It All Up: A Year of Growth and Progress

2024 has been an exciting year of growth, recognition, and innovation. We've made significant strides in advancing network automation and IT automation solutions, and we are proud of our progress.

As we look forward to the future, we remain committed to delivering solutions that help businesses streamline their operations, increase efficiency, and achieve their goals. Thank you to our customers, partners, and the entire team for making this year a success—we can't wait to see what 2025 has in store!