Webinars & WhitePapers

Resolve Resources

Explore guides, analyst reports, and webinars to accelerate your IT automation journey.

Discover the Agentic IT Automation & Orchestration Platform Powering the Zero Ticket Future
Agentic Automation

Discover the Agentic IT Automation & Orchestration Platform Powering the Zero Ticket Future

June 16, 2025
5 min read
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Meet RITA: Your AI Agent for the Service Desk
ITSM & Service Automation

Meet RITA: Your AI Agent for the Service Desk

May 28, 2025
5 min read
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How AI + Automation Are Paving the Way for Autonomous Networks
IT Operations & Engineering

How AI + Automation Are Paving the Way for Autonomous Networks

May 27, 2025
5 min read
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Discover the Agentic IT Automation & Orchestration Platform Powering the Zero Ticket Future
Agentic Automation

Discover the Agentic IT Automation & Orchestration Platform Powering the Zero Ticket Future

Discover Resolve’s new agentic automation platform—built to power Zero Ticket IT with AI agents that prevent incidents, reduce costs, and transform operations.

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Meet RITA: Your AI Agent for the Service Desk
ITSM & Service Automation

Meet RITA: Your AI Agent for the Service Desk

Discover RITA, Resolve’s AI-powered virtual agent that deflects and resolves IT tickets automatically. Reduce ticket volume, lower MTTR, and deliver instant support at scale.

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How AI + Automation Are Paving the Way for Autonomous Networks
IT Operations & Engineering

How AI + Automation Are Paving the Way for Autonomous Networks

As AI and automation become the driving forces behind next-generation networks, the industry is heading towards a future of full autonomy. Don't miss this opportunity to learn from the experts about shaping the future of network operations.

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Agentic Automation for IT: The Future Is Autonomous
Agentic Automation

Agentic Automation for IT: The Future Is Autonomous

Agentic AI is the next evolution in IT operations. Resolve’s AI agents don’t just assist—they act. See how Resolve is helping teams move beyond scripts and alerts

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The Zero Ticket Future Manifesto
Zero Ticket IT

The Zero Ticket Future Manifesto

Legacy IT can't keep up. Zero Ticket IT reimagines ops with AI and automation to resolve issues instantly—no tickets, no delays, just proactive service. Learn more.

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Application Dependencies & CMDB: Eliminating Blind Spots in IT Operations
IT Operations & Engineering

Application Dependencies & CMDB: Eliminating Blind Spots in IT Operations

Join us for this webinar to explore how organizations can enhance their CMDB with accurate, real-time application dependency mapping.

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Watch Automation in Action – Live!
Agentic Automation

Watch Automation in Action – Live!

Join our live demo series and see how Resolve Actions carefully orchestrates workflows that actually work!

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The Resolve Capabilities Model: Your Blueprint for NOC Automation
IT Operations & Engineering

The Resolve Capabilities Model: Your Blueprint for NOC Automation

Learn about the Resolve Capabilities Model, a structured approach designed to help telcos evaluate their automation maturity and strategically plan their automation journey.

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Demo Express: From Alerts to AI, Live Automation Demos That Solve Real Problems
Agentic Automation

Demo Express: From Alerts to AI, Live Automation Demos That Solve Real Problems

Experience three automation demonstrations designed to inspire, inform, and empower you to tackle your IT challenges head-on for 2025 and beyond.

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RPA Realities and the Hype of Hyper-Automation
Zero Ticket IT

RPA Realities and the Hype of Hyper-Automation

Explore how to move past RPA’s limitations to achieve true business transformation.

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SOAP It Up: Scheduled vs. Event-Driven Automations
Agentic Automation

SOAP It Up: Scheduled vs. Event-Driven Automations

Our experts unpack how and when to leverage each approach, helping you understand which automation style best suits different use cases, workflows, and IT environments.

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2024 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAPs)
Agentic Automation

2024 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAPs)

Resolve was named as the only SOAP vendor in Garter's 2024 Magic Quadrant report, recognizing Resolve's position as an industry leader in transforming IT operations through automation and orchestration.

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AI Meets Automation: Paving the Way for Autonomous Networks
Zero Ticket IT

AI Meets Automation: Paving the Way for Autonomous Networks

Industry leaders from Resolve and Grokstream demonstrate how you can shape the future of your network operations by combining AI and automation.

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SOAP It Up: Measure
CIO Strategy & Value

SOAP It Up: Measure

Session 5 of our SOAP It Up series addresses key metrics, common pitfalls, and how to create a feedback loop that drives continuous improvement in your automation strategy.

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SOAP It Up: Technician in the Loop
ITSM & Service Automation

SOAP It Up: Technician in the Loop

Session 5 of our SOAP It Up series strikes the perfect balance between automation and human expertise by overcoming one of the most critical barriers to automation: human input.

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From Alert to Action: Mastering Self-Healing IT with ITRS & Resolve
Zero Ticket IT

From Alert to Action: Mastering Self-Healing IT with ITRS & Resolve

ITRS Opsview’s hyper-scalable monitoring capabilities combine with Resolve’s automation and orchestration platform to self-heal your applications or IT infrastructure.

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SOAP It Up: Don't Forget the Network
IT Operations & Engineering

SOAP It Up: Don't Forget the Network

In the 4th installment of our SOAP It Up series, we’re turning our attention to one of the most critical, often overlooked components of IT infrastructure: the network.

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Fortify Your Network Operations Center (NOC) with Resolve
IT Operations & Engineering

Fortify Your Network Operations Center (NOC) with Resolve

Resolve can help make your telco NOC impenetrable. Learn more about how with this direct download brochure.

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Mastering Network Automation: Resolve Capabilities Model for Telecom
IT Operations & Engineering

Mastering Network Automation: Resolve Capabilities Model for Telecom

Resolve's blueprint for Telcos, based on the TMF framework, helps operators adopt automation, enhance operational resilience, and pave the way for AI-driven innovation.

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The RAN Blueprint: Navigating Evolution, Efficiency, and the Future
IT Operations & Engineering

The RAN Blueprint: Navigating Evolution, Efficiency, and the Future

The future of 5G and beyond demands more than manual processes—it's time to embrace automation and revolutionize how RANs operate. Learn more in The RAN Blueprint.

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SOAP It Up: Orchestration
Agentic Automation

SOAP It Up: Orchestration

Turns isolated automation tasks into a seamless, unified process with orchestration. Learn more in this SOAP It Up session replay.

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SOAP It Up: Integrations
Agentic Automation

SOAP It Up: Integrations

Don’t miss the replay of Resolve's SOAP It Up: Integrations webinar. This live demo showcases just how simple it is to connect and sync everything in your IT environment!

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SOAP It Up: Low-Code and Bring-Your-Own-Code (BYOC)
Agentic Automation

SOAP It Up: Low-Code and Bring-Your-Own-Code (BYOC)

Resolve explores the dual power of low-code and bring-your-own-code (BYOC) capabilities within SOAPs in this on-demand "SOAP It Up" series session replay.

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The Path to a Dark NOC: Actionable Initiatives to Achieve Full Autonomy
IT Operations & Engineering

The Path to a Dark NOC: Actionable Initiatives to Achieve Full Autonomy

We'll discuss evolution of the modern NOC, where automated processes are the norm, and how to implement cutting-edge automation to exceed your operational goals.

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Fantastic Servers and Where to Find Them
IT Operations & Engineering

Fantastic Servers and Where to Find Them

Navigate IT's labyrinth with Resolve experts in this upcoming webinar. Illuminate hidden servers for precise management and updated CMDB. Conquer IT chaos!

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Automation Escape Room: Retail Infrastructure and Operations Edition
IT Operations & Engineering

Automation Escape Room: Retail Infrastructure and Operations Edition

In this webinar replay, you'll explore the virtual escape rooms, led by Resolve Automation experts, to solve real-world scenarios using cutting-edge automation strategies.

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Streamlining Retail: 11 Infrastructure & Operations Automations for the Digital Age
IT Operations & Engineering

Streamlining Retail: 11 Infrastructure & Operations Automations for the Digital Age

This eBook from Resolve focuses on 11 foundational automations that are driving retail operations by addressing the core of the retail digital transformation.

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eBook: 7 IT Automations for Highly Effective Organizations
Zero Ticket IT

eBook: 7 IT Automations for Highly Effective Organizations

This eBook from Resolve contains 7 IT automation workflows designed to supercharge your organization and drive you towards success.

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Demo Express: Fasten Your Seatbelts for a Thrilling Ride through Resolve
Agentic Automation

Demo Express: Fasten Your Seatbelts for a Thrilling Ride through Resolve

Watch our webinar series showcasing Resolve Actions with demos tailored for IT pros. Explore topics like observability, insider threat response & responsible AI.

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Redefine Automation for the Modern Era with Resolve Automation-as-a-Service
Agentic Automation

Redefine Automation for the Modern Era with Resolve Automation-as-a-Service

Resolve Automation-as-a-Service – your ticket to automation in the digital age, where time is precious, efficiency is paramount, and the barriers to success can feel insurmountable.

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Mastering Modernization: Automation Tips for Financial Services to Digitize Core Processes
ITSM & Service Automation

Mastering Modernization: Automation Tips for Financial Services to Digitize Core Processes

Explore orchestration and automation designed to streamline infrastructure operations, enhance scalability, and fortify financial services digital infrastructure.

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Building an Automation Strategy: A Guide for Financial Services Organizations
CIO Strategy & Value

Building an Automation Strategy: A Guide for Financial Services Organizations

In this eBook, you’ll discover the top 5 financial services trends IT leaders are embracing and explore a real-world example of self-service transformation.

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AMA: Unwrapping the Gifts of IT Automation & Orchestration
Agentic Automation

AMA: Unwrapping the Gifts of IT Automation & Orchestration

Watch the replay of our first session of the ask me anything (AMA) series to learn how to accelerate your automation use cases and advance your organization's goals.

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Incident Response, Reimagined
IT Operations & Engineering

Incident Response, Reimagined

Incident response automation empowers IT teams and leads to greater cost savings, improved customer satisfaction, and higher ROI.

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Your IT Automation Playbook for 2024: 4 Must-haves for Success
Zero Ticket IT

Your IT Automation Playbook for 2024: 4 Must-haves for Success

This webinar will provide IT leaders and practitioners with a guide to navigate the rapidly changing landscape with automation to revolutionize IT operations.

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The Telecom Playbook for IT Automation
IT Operations & Engineering

The Telecom Playbook for IT Automation

Resolve developed the Automation Capabilities Framework from the collective wisdom of our customers and our decade-long journey in delivering IT automation solutions.

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Incident Management Reinvented: 5 Ways to Pioneer NOC Success Through Automation
IT Operations & Engineering

Incident Management Reinvented: 5 Ways to Pioneer NOC Success Through Automation

Join us to learn how you can harness the power of automation to detect, respond, and recover from disruptions contributing to overall stability IT operations.

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Think Like a CFO: The Case for IT Automation in an Economic Downturn
CIO Strategy & Value

Think Like a CFO: The Case for IT Automation in an Economic Downturn

Learn how to build a compelling business case for IT automation. Discover key metrics, quick-win use cases, and strategies to secure CFO buy-in during downturns.

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From SLAs to XLAs: The Necessary Shift and 5 Practical Ways IT Automation Gets You There
Zero Ticket IT

From SLAs to XLAs: The Necessary Shift and 5 Practical Ways IT Automation Gets You There

Watch as Sean Heuer, CEO at Resolve Systems, and Ari Stowe, VP of Product at Resolve Systems, discuss how to conquer your SLAs and make the shift to XLAs.

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AI and the Future of IT Automation: 3 Power Moves to Harness the Hype
Agentic Automation

AI and the Future of IT Automation: 3 Power Moves to Harness the Hype

Dive into how generative AI and automation are transforming IT. Learn use cases, key distinctions, and practical strategies to harness their full potential.

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Telecom Ops: Driving Efficiency and Cost Savings Through Network Automation
IT Operations & Engineering

Telecom Ops: Driving Efficiency and Cost Savings Through Network Automation

Explore top telecom trends shaping the future. Learn how network automation, AI, and 5G innovations help CSPs boost agility, cut costs, and drive new revenue.

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The 7 IT Automations for Highly Effective Organizations: Network Automation | Load Balancer Sanity Reboot
IT Operations & Engineering

The 7 IT Automations for Highly Effective Organizations: Network Automation | Load Balancer Sanity Reboot

Watch Resolve's Brinda Sreedhar and Brent Hunter as they demonstrate how teams can leverage network automation to automate common use cases such as network management, optimization, and security.

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Unraveling the IT Riddle: Automation or Orchestration – Who Wins?
Agentic Automation

Unraveling the IT Riddle: Automation or Orchestration – Who Wins?

Automation and orchestration are often considered interchangeable, yet they’re typically seen as two distinct solution paths. Which one is right for you?

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The 7 IT Automations for Highly Effective Organization: IT incident Remediation | Low Disk Space
IT Operations & Engineering

The 7 IT Automations for Highly Effective Organization: IT incident Remediation | Low Disk Space

Watch how automated incident remediation helps cut MTTR, prevent outages, and turn IT data overload into fast, proactive responses with Resolve workflows.

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The KPI Compass: Navigating a Clear Path to IT Automation Success
CIO Strategy & Value

The KPI Compass: Navigating a Clear Path to IT Automation Success

Learn how to define, track, and maximize IT automation KPIs to drive ROI, align stakeholders, and build a culture of innovation across your organization.

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The Secret to Scaling IT Automation on No-Code/Low-Code Platforms
Agentic Automation

The Secret to Scaling IT Automation on No-Code/Low-Code Platforms

Explore no-code, low-code, and bring-your-own-code automation. Learn how to balance speed, flexibility, and scale for enterprise IT success with Resolve.

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The 7 IT Automations for Highly Effective Organization: IT incident Remediation | Web App Down
IT Operations & Engineering

The 7 IT Automations for Highly Effective Organization: IT incident Remediation | Web App Down

See how auto-remediation streamlines incident response, reduces alert fatigue, and improves MTTR with actionable insights and intelligent automation.

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7 IT Automations for Highly Effective Organizations: Resource Provisioning
ITSM & Service Automation

7 IT Automations for Highly Effective Organizations: Resource Provisioning

Explore resource provisioning automation with Resolve. See how IT teams boost efficiency, visibility, and governance in this real-world use case demo.

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7 IT Automations for Highly Effective Organizations: Employee Offboarding
ITSM & Service Automation

7 IT Automations for Highly Effective Organizations: Employee Offboarding

See how automated offboarding streamlines exits, secures IT assets, and empowers HR with seamless, IT-approved workflows triggered in just one click.

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Can RPA and ITPA Be Friends?
Agentic Automation

Can RPA and ITPA Be Friends?

Discover how combining ITPA and RPA unlocks true hyper-automation—breaking silos, boosting efficiency, and driving enterprise-wide transformation.

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7 IT Automations for Highly Effective Organizations: Password Reset
ITSM & Service Automation

7 IT Automations for Highly Effective Organizations: Password Reset

Reduce costs and boost productivity with automated password resets. See how Resolve streamlines this top service desk request through IT process automation.

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The Secret to an Always Accurate CMDB
IT Operations & Engineering

The Secret to an Always Accurate CMDB

Unlock the secret to a reliable CMDB. Overcome common challenges, harness automated discovery, and gain actionable steps to drive real IT ops value.

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7 IT Automations for Highly Effective Organizations: Employee Onboarding
ITSM & Service Automation

7 IT Automations for Highly Effective Organizations: Employee Onboarding

See how HR and IT can automate employee onboarding to boost productivity, enhance experience, and ensure secure, day-one readiness for new hires.

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Is Your Network Operations Trapped In Time? Common NetOps Time Traps and How to Get to a Future-Proofed State
IT Operations & Engineering

Is Your Network Operations Trapped In Time? Common NetOps Time Traps and How to Get to a Future-Proofed State

Learn how to escape NetOps time traps and modernize network management with automation, AI, and self-healing strategies from top industry experts.

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Trapped In Time: 3 NetOps Practices to Modernize ASAP
IT Operations & Engineering

Trapped In Time: 3 NetOps Practices to Modernize ASAP

Discover how network automation helps I&O teams cut manual tasks, reduce outages, and keep pace with technologies like 5G, SD-WAN, NFV, and more.

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Telecom Ops in 2023: Disrupting the Status Quo to Build Resilient Networks That Drive Service Excellence
IT Operations & Engineering

Telecom Ops in 2023: Disrupting the Status Quo to Build Resilient Networks That Drive Service Excellence

Watch the replay as telecom thought leaders, Oliver Cantor from Verizon, Sudeep Pondala from Ericsson, and Joe Doyle discuss key trends and opportunities for network automation.

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5 Ancient IT Processes to Automate Away for Good
Agentic Automation

5 Ancient IT Processes to Automate Away for Good

Discover 5 IT processes to automate for instant ROI. Free up IT teams, cut service costs, boost efficiency, and drive innovation with smart automation.

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Journey to Full Stack Observability and Auto-Remediation
Zero Ticket IT

Journey to Full Stack Observability and Auto-Remediation

Learn how AppDynamics and Resolve combine observability with automation to deliver self-healing IT, faster incident resolution, and optimized performance.

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Automation Exchange
Agentic Automation

Automation Exchange

Accelerate IT automation with Resolve Automation Exchange—modular building blocks that simplify complexity, boost agility, and speed time to value.

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End-to-End IT Incident Remediation
Zero Ticket IT

End-to-End IT Incident Remediation

Resolve accelerates IT incident response with automated triage and remediation—cutting MTTR, reducing alert fatigue, and restoring service faster.

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Network Ops Overview
IT Operations & Engineering

Network Ops Overview

Discover how Resolve empowers NetOps teams to scale and streamline network automation while boosting efficiency, reducing manual tasks, and enabling agility.

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Resolve Insights for Dependency Mapping
Agentic Automation

Resolve Insights for Dependency Mapping

Gain full IT visibility with Resolve Insights. Automatically discover assets, map dependencies, and visualize hybrid environments to boost operational efficiency.

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Resolve Actions ROI Dashboard
CIO Strategy & Value

Resolve Actions ROI Dashboard

Track automation success in real time with ROI dashboards. Drive data-led decisions, showcase impact, and accelerate operational excellence with Resolve.

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In Pursuit of the Dark NOC: Transforming the Future of Network Operations
IT Operations & Engineering

In Pursuit of the Dark NOC: Transforming the Future of Network Operations

Explore the future of NetOps with insights on automation, AI, and the Dark NOC, plus actionable steps for high-performing, secure network operations.

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